Casa Caribe Cancun

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

The picture looks beautiful because it is photoshopped. To begin with, the sheets on the bed were dirty. They had sand and pubic hair on them. We ended up staying in that room overnight until they moved us to another room that was less dirty. I had to place a towel over the covers and cover myself with another towel. The smell was horrible!!! I could not breathe it. Opening the windows barely helped, but then it let the hot June air in. I had also rented another "suite," but I ended up not using it because my daughter is pregnant, and I could not have her stay in that place and get an infection. The pool was dirty, so we did not get in the water. The tables and chairs, which are not in the pictures, were half broken. I have pictures to show that we could not use the chairs because the seating was completely broken. I ended up leaving the next day for another hotel. The "restaurant" was open for just a couple of hours, but it was scary to eat there. We ended up going next door to the 7-Eleven and getting some old packaged muffins so we could have something to eat. The cleaning ladies were kind, but the whole place was horrible. Will never go there again, not even for free.

Genial todo

Perfect. Right next to the ferry to Islas Mujeres. Good food. Great staff

Rain forest setting on the beach with an old Mexican building were nice.noce staff but building needs maintenance

The room was clean and AC worked great! We felt very at home and comfortable! Staff was waiting up for us as we arrived late in the evening. We would definitely return in the future!

Muy buena ubicación

We knew this was going to a bit rough, and we chose it despite knowing that, because we attended a wedding at a resort and did not want to stay overnight there, so we just looked for a less expensive option to crash for one night. The expectation was (based on photos) that the please was going to be worn and dated, but what we did not expect was the odor (sewage? Dead fish?) that surrounded the property and permeated the room. This could be out of the hotel's control, but the dirt on the top sheet (sand?) and the hair on the pillows and under the pillows and the yellow stains on the sheets were a bit much. Slept with our clothes on, did not use the shower....no soaps or other toiletries were provided. Pool was open "24 hours" but faces the ferry dock and the SMELL out there was uninviting, to say the least. TV worked fine, AC worked fine, no mini fridge, though. It did the trick but wouldn't stay here again.

Place is good for the price. Sea facing. Good decor in the home The water is salty. This was big problem for us. otherwise it was spaciousl Old properly.

2 rooms. The first one with kitchen but nothing that you can use to prepare food, no air conditioner and dirty. 2nd room, no black curtains. All light from the outside even in the night come to the bedroom, the air conditioner old and not strong to cool off the room, the bathroom...old and cheap repairs. We request to leave after we past one night with no sleep.

First of all there is no room service, during are stay no one cleaned are room. Second of all the room is full of bugs and lizards and when we told the manger on site he was like this is normal we can’t do anything about it. One of the worst places you could stay at it. There are cheap places near by with better service and hospitality.