The hotel was nice, and staff were friendly. The breakfast and all day coffee were wonderful, but I was disappointed the hot tub was not available. My even bigger disappointment was the error by Expedia in selling and collecting my payment for a 2 bed spacious suite. When I got to the hotel, staff told me that that room was unavailable, so they gave me a one bed studio suite, which rented for far less than what I had paid Expedia for. When I asked the hotel manager for a refund of the price difference between the suite I paid for and the one I received, she told me it was out of her hands...I would have to request the refund from Expedia. She gave me her business card and told me to call Expedia, and have them call her to recommend Expedia give me a refund if 1 night's cost. So I did that, and Expedia told me they would give me a credit to use for a future rental. That was nice, but i'm not fully satisfied. It was only half of what I thought fair for compensation for over selling me the very expensive suite. Not surprisingly, I've lost a lot of faith in Expedia. And I can only rate my stay with Staybridge as good, rather than excellent.
Zona reservada para fumadores