Hotel Las Casas de El Arenal by Casas y Palacios

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

Location and boutique feel to the property. Everything was walkable, and many wonderful restaurants close by. We greatly enjoyed our stay and highly recommend.

Very nice .

This property is really beautiful and a good centralized location. Staff is very kind and attentive.

Helpful staff, great central location and nice room

Clean room great staff good location

Hotel was great. A horrible smell of drains in the bathroom which was off putting but other than that it was great and would return.

The room was spotless and tidy. AC was fabulous for the first half an hour but it was soon too cold but the regulator could only be adjusted with great difficulty- we had to resort to switching the machine on and off, especially late at night. We were told we could use the bar - then , there's “ actually no bar, but there’s a man who will bring you drinks”. At our very first breakfast we arrived at 1030- breakfast closes at 11am - there was a small amount of congealed overcooked scrambled egg in the chafing dish along with 2-4 rashers of bacon - I said the scrambled eggs looked more like an omelette but the waiter thought I was asking for an omelette and said ‘no omelette, sorry’. The rest was all cold food which hadn’t been replenished and the toaster was switched off at the mains - no moves made to switch it back on. Very little English was spoken in the hotel apart from at the main reception, but we were ok with that- a few smiles from the guy running breakfast wouldn’t have gone amiss - there was no welcoming meet and greet at the breakfast table. The pool was tiny and on the roof - we took drinks up in the evening and it was nice sitting out there. The room was meant to have a balcony but the balcony was internal, about 3 feet wide with no chairs to sit on, looking down on a central courtyard, so not much use. The bathroom was clean with a nice double shower. The bathtub jacuzzi in the deluxe room was sunken and didn’t feel like we would be able to get out of It.

Nice hotel, good location, large room, good breakfast and good AC. Bed not super soft though.

Lovely hotel in a great location. Upon arriving the staff member that checked me in was extremely helpful and friendly. The hotel is clean but has a lot of some sort of flies that are always there and you have to walk. Room was comfortable. They don’t have a bar you just have to ask at reception to get a drink. Yesterday I asked and 40 minutes later still nobody had come to see me. I went back and asked again. There was no apology, the receptionist just rang through again. When he did I wanted for about another two minutes and someone came out and took my order which was a simple vodka and coke. There was nobody else at all there but still 5 minutes later I was waiting. The guy at reception was just sat there starring into space. I asked him to cancel my drink order and he said no he’s doing it now. I told him I didn’t want it anymore and went to my room. 3 or 4 minutes later there was a knock at the door with the drink. I told the gentleman thank you but I don’t want it. He told me I could have it for free but I still declined. Service was terrible. Breakfast is ok but there was no eggs left and just two slices of bacon in the hot lock. They don’t seem to have tablespoons so I had to eat my cereal with a teaspoon.

Beautiful Spanish style hotel. Staff excellent.