My stay at Hotel Albani was definitely the least favorite part of my 10-day trip to Italy. The cleaning staff were nice and it was a quick walk from the train station, but the positives end there. Our room was very dark and hot. The shower leaked water all over the bathroom floor. The breakfast room was extremely hot and the food and coffee I had there was terrible. There is a nice courtyard and an indoor sitting area with a bar, but it is next to impossible to get service at either area. You have to go to the front desk and ask them to send someone to help you each time you want something. When there are 60+ people from a tour group trying to check in and packed in the lobby, it's a little hard to reach the front desk to ask for anything. The extremely heavy, metal keychain with key to the room was a pain and seemed dirty. You could leave it at the front desk every time you left the hotel, but then you had to get it from the front desk every time you wanted to go back to your room. There were multiple steps to get into the main lobby area, which was inconvenient with a 60lb suitcase. Customer service was subpar at best and so different from every other place we stayed in Italy. There are so many hotels in Florence that are conveniently located close to the city center. I highly recommend staying at one of them instead of Hotel Albani - I sure wish I had!
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