I rarely leave negative reviews, but I want other travelers to know what to expect.
When I booked, I specifically requested a top-floor room and was told that request would be honored. Instead, we were placed on the third floor. The floors are extremely thin, and the guests above us, including a child running late into the night, made it impossible to sleep. After multiple calls to the front desk with no resolution, we insisted on a room change.
Unfortunately, the second room was even worse. The hallway and room smelled strongly of cigarette smoke and marijuana, and the room did not appear to be thoroughly cleaned. By then it was after 1:00 a.m., so we had no choice but to stay.
The next morning, I asked if we could have a top-floor room for our second night since our two-night stay was prepaid through Expedia. The front desk employee was very apologetic but couldn't guarantee one. Rather than risk another sleepless night, we left early and forfeited the cost of the second night because the hotel couldn't refund an Expedia reservation.
The property also appeared poorly maintained, with cushions scattered outside and an unclean-looking pool area. The gym was hot and missing equipment.
The only positive was the front desk staff. Everyone was friendly and tried to help. My frustration is with the property itself, the lack of soundproofing, and the failure to honor the confirmed room request. If you're a light sleeper or sensitive to smoke odors, I'd stay elsewhere.
Zona reservada para fumadores