Xanadu Resort Hotel - All Inclusive (Xanadu Resort Hotel - High Class)

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

The Hotel and Resort all together are very old and outdated. I do not know how it is possible to have such a high rating. When we checked in we had to change 3 rooms until we got one that did not have a mold smell inside of the room. Avoid the bungalow rooms, I think those are the worst. Food was mostly average and drink selection is terrible. If you are looking for something premium avoid Xanadu. If you are looking for something cheap just to get away from home and have no expectations then this is your choice. The only plus is the staff who are very friendly and trying to do their best in the given situation.

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Great hotel to stay great food

Foods are always great, best quality

We had a couple of nights in luxury at this spa hotel. It is well appointed with good communal areas and plenty of facilities. The rooms are clean and have a fridge and tea/coffee facilities as well as a safe. There is the spa which is free to use but you pay for massages which has an indoor/outdoor pool plus sauna and steam room. There are numerous outdoor pools plus games areas. There is a private beach with adult only area and a large beach bar and restaurant. The main restaurant is a buffet with lots of choice for breakfast, lunch and dinner and a number of speciality restaurants. There is also a patisserie.

Everything is very beautiful from the reception to the departure. The resort is complete. All the meals are beautiful, delicious and varied. The rooms are kind of small.

Out of season at Xanadu, generally quite quiet on the holiday maker front, and a few conferences keeping them busy - fair. - communication- some great, they’d call at the start of the week and the end to see how everything was - some not - out of season opening hours and meal availability, resort activities etc had to be figured out for ourselves. Non alcoholic beer - I get that they don’t want to be serving bottled products in the buffet, but as a non drinker on all inc, this struggle didn’t seem worth it and no one could explain it to me. I had water or tea most of the trip with the occasional soda. No major drama just inconsistent. Service inconsistency- some of the staff are wonderful - just in their natural way of being are cheery and interactive - some very sullen and you’d have to just take pot luck - I can’t say the mannerisms of the F&B leadership would have helped the vibe, they were amongst the sullen ones. Overall, fine, we wanted a warm weather low key getaway but there’s room for improvement for sure.

The bungalow we stayed would benefit from a refresh but, still a pleasant stay.

Our family loved everything about our stay here. Great food options, amazing amenities and performances for kids (my daughter loved Moana!). Lots of options for cocktails and a phenomenal area to swim off of the dock with a great bar out on the ocean. We will definitely return :)

It was just dirty and terrible