Very disappointing experience at this so-called 4-star hotel.
First, the room and the entire hotel had an extremely strong chemical smell that made it uncomfortable to stay inside. We had to keep the windows open most of the time, which wasn’t really a solution.
We specifically chose this hotel because of the advertised kids' club, but in the two full days we’ve been here, we haven’t been able to use it even once. The activities are scheduled in the middle of the day under the strongest sun, at 12 PM, and there’s no option for the children to stay indoors with air conditioning. Completely unsuitable for families with young kids.
Breakfast was terrible — the food was of poor quality and very limited. We actually had to leave the hotel hungry and find proper food in town.
The room itself was disappointing: old furniture, uncomfortable mattress and pillows, and our “view” was just of the parking lot.
On top of this, when I tried to pay for a children's mini-golf game, they insisted on cash only and refused to add it to our room bill or accept card payment. When I raised the issue with reception, I was shocked by the response I received.
Pati from the reception told me directly, "We have enough tourists without you" and added that I should always carry cash in case of a power outage. I also interacted with Elly at the reception — she showed the same indifferent and dismissive attitude, with no intention to help or offer any reasonable solution.
Juegos para niños