Grand Park Royal Puerto Vallarta - All Inclusive

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

Lo recomendamos Todo súper bien

Lo recomiendo mucho nos gustó todo! Ganas de regresar

Me gustó todo menos la alberca que no tiene escaleras x donde salir en la parte de enfrente y está muy hondo para los niños deberían de empezar de 3,4,5,6 pies para diferentes edades Aparte de eso todo bonito

Love the staff cleaning and bar services

The housekeeping staff was extremely slow in responding to requests. Took a few hours to get some towels that were not there at check in. Took about 3 hours to get a plunger for our toilet that got clogged even after asking an employee that was passing by and two trips to the front desk. Housekeeping only came to clean the room once in our entire week there despite having the "please clean room" tag on the door. The kids club staff was absolutely priceless. The girls there recognized that my son was looking for me and helped him find me. There were fun activities for the kids to do and allowed them to bring home some hand made souvenirs. The servers at each of the restaurants were attentive, kind and family friendly. The food was amazing and I appreciate that it was not "Americanized". They kept with traditional Mexican fare and varied the food at the buffet with each meal.

When deciding on a place to stay, we will always go by the star rating. Grand Park Royal Puerto Vallarta was 4 Stars. This is so far from the truth I would maybe rate the hotel a 2 Stars. From the beginning to end the experience was a nightmare when we arrived while checking nothing was explained to us, no maps or explanation of the facilities, or Premiere benefits, which were absolutely none!!! We had a Premiere room and bracelet, but the experience didn't reflect that at any time. No special reservations for dinner, no pool, lounge, drinks or dining room. The door to the room would only open part way, the curtains were falling off the rod and no way to close it. The elevators filthy. The common areas were atrocious, sitting in the lounge it was dirty, the seats stained the floors not swept the glasses cups not cleared. There definitely weren't enough employees, only one person for the whole lounge. I did see many groups of "time share salesmen" at the lobby restaurants and pool area all the time, how annoying! Reported problems about the room 3 times to different managers and it never got taken care off. The Buffett was ok, but the long waits were terrible, especially in the morning. Most of the restaurants had AC problems, extremely uncomfortable to dine. Fish restaurant ordered 3 course meal, the cook brought everything out altogether and said we are closing soon. The fish was dry with no flavor, and the diner served was unappetizing. Construction noise! Very disappointed

We had a wonderful time at this resort! The rooms were big and very nice. This place is very kid friendly! The staff was amazing! Don’t have a single complaint about the service. I’ve seen a few negative reviews about the food but we all loved it! Every night for dinner, they’d switch it up. One night was Oriental night, Italian the next, Tex-Mex…. Absolutely delicious. The beach was breathtaking, crystal clear water and they had servers on the beach who’d bring you drinks. They were amazing! The only negative thing I can say, was that there was construction on one side of the resort. The seafood restaurant was closed because of this as well at the second pool. Wish we would’ve been informed about this when we booked. Overall we really enjoyed it and can’t wait to go back someday.

love how the hotel is very kid friendly, the beach view is amazing and the staff is very friendly.

Room had a beautiful view

The Staff the FRONT DESK - Check-In & Check-Out NEEDS etiquette classes on how to greet and treat Guests!!! This is a MUST!!! Very bland and Not Happy demeanor when registering and VERY UNCOOPERATIVE with LISTENING TO YOUR NEEDS ONCE YOU ARE CHECKED-IN TO YOUR ROOM AND ASK FOR A SWITCH IN ROOMS DUE TO MOLD IN THE CURTAINS AND on THE DARK CURTAINS ESPECIALLY ALONG WITH MAJOR BLACK SPORES ON THE WALLS!!!! NOT TO MENTION THE LAMP SHADE FULL OF BLACK SPORES OF MOLD!!!! THE ENTIRE BUILDING "OLD BUILDING" NEEDS A MAJOR UPGRADE DUE TO BAD BAD AIR QUALITY FROM AIR CONDITIONING UNITS AT TIMES ONLY FAN BE OPERABLE NOT AIR CONDITIONING AND THIS IS THE MAIN REASON WHY YOU HAVE MOLD WITH THE CLIMATE BEING SO HUMID!!! I ONLY GIVE THE STAFF AT THE CAFE, RESTAURANTS, AND SERVICING US WITH THE FOOD AND DRINKS A TOP NOTCH!! 10+SERVICE... AS FAR AS YOUR FRONT DESK STAFF INORDER FOR THEM TO IMPROVE...HAVE THEM SENT OVER TO THE RESTAURANT STAFF FOR ONLY ONE DAY..... SO THEY CAN LEARN THE ETIQUETTE THAT NEEDS TO BE ADDRESSED TO YOUR GUESTS WHEN THEY REQUEST ANYTHING FROM FRONT DESK CHECK-IN/ CHECKOUT!!! ESPECIALLY WHEN YOU HAVE ASTHMATIC CHILDREN!!! I TOTALLY REGRET MAKING THE RESERVATIONS HERE FOR MY FAMILY MEMBERS SPENT THOUSANDS FOR 5 MISERABLE DAYS, WHICH WERE SUPPOSE TO BE 5 WONDERFUL VACATION DAYS!!! I AM SO EMBARRASSED BRINGING MY FAMILY MEMBERS HERE AND SUGGESTING THIS HOTEL TO THEM!!!