My concern is not with the hotel staff, who were professional, courteous, and helpful throughout my stay. My complaint relates specifically to the valet operation servicing the hotel's entrance.
Upon arrival after a three-hour drive with my wife and young daughter, valet personnel aggressively directed vehicle movement and appeared more focused on traffic flow than guest safety. While my family and I were unloading luggage and assisting our child from the vehicle, valet attendants continued moving vehicles in close proximity to pedestrians without ensuring that all passengers were safely clear of the area.
This created a situation where my young daughter could have been struck by a moving vehicle.
This is not an isolated concern. I have stayed at this property multiple times and have consistently experienced rude, aggressive, and unprofessional behavior from the valet personnel. However, this incident elevated my concerns from customer service issues to guest safety concerns.
Because the valet operation functions directly at the hotel's entrance, it significantly impacts guest safety and the overall customer experience. I believe the business should review its valet safety procedures, employee training, supervision practices, and pedestrian protection measures.
I am requesting that the business investigate this matter, review any available surveillance footage from the valet area, evaluate the safety practices of the valet operation, and provide a written response regard
Aparcamiento