We booked a Millenium Park view room with king bed. Having stayed at the Hilton down the street with the same requirements, it was a much different stay and I was extremely disappointed at the differences.
Our room had exterior lights outside of the windows highlighting the building facade, so we had to close the curtains to sleep instead of being able to keep the curtains open and enjoy the sunrise over the lake. The lights were incredibly bright. We were put on the 6th floor, which doesn’t give much of a view of Millenium Park (the tree line in front of us is all we saw other than Cloud Gate) and certainly doesn’t put you high enough up to remove a decent amount of road noise. Every Millenium Park facing room shouldn’t carry the same price point, as they are all not all able to give the same value in selecting a room with a view.
The hallway noise was unacceptable for a 4-star hotel. The hallways weren’t even busy, but every cart movement and voice could be heard from inside our room. The room size itself didn’t allow for any seating other than the bed, which also doesn’t feel like a 4-star $500+ a night hotel.
The pillows were all highly stuffed and firm, making it difficult to sleep for those of us who prefer a flatter pillow. Other hotels I’ve stay of this caliber offer multiple pillow types.
I can’t speak to the shower facilities; we left the hotel as soon as we got up in the morning after a restless night of sleep.
For the price point, it wasn’t worth the hype.
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