Playa Largo Resort & Spa, Autograph Collection

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

The floor of the room was dirty and never vacuumed/ swept during our visit. Other guests were loud and entitled.

Really good

Everyone made sure to tell me happy birthday with lots of smiles during my stay! Absolutely loved my massage provided by Rocky and the turtle bracelet shared from the spa team!

It's a nice place to stay, very pretty and clean. Everything is perfect for children, but the food should be improved and more dishes added; it's very limited for the price of the hotel. The food is quite poor except for breakfast are good

We loved our stay! The hotel was in excellent condition and exceptionally clean. The restaurants were beautiful, well-maintained, and offered delicious food. We enjoyed both dinner and breakfast at La Marea Restaurant, and everything was absolutely delicious. All of the staff were friendly, welcoming, and helpful throughout our stay. We would definitely recommend this hotel and look forward to returning! ⭐⭐⭐⭐⭐

The best hotel in key largo everything is good excellent

Wonderful management

Beautiful property!

The service was poor all around and the food was not fresh like you'd expect for the price and at a “resort.” The staff admitted the “fresh squeezed, orange juice“ was not fresh and from a can the guacamole was also from a can and not made out of actual fresh guacamoles. The menu variety was lacking, and the beach area was very small and limited as to where you could swim. I would not recommend. Typical corporate cut backs to increase their profits at the expense of the guests. The spa and spa staff was great and the pool was nice. If you have to stay there for a while, I’d rent a car to be able to leave and eat somewhere else.

Playa Largo was a great place to stay overall, and the property itself was beautiful. However, my experience with guest services was disappointing. Brittany at Guest Services was very disrespectful and seemed unwilling to assist with requests, despite the fact that I had paid extra for specific add-ons to my trip. Additionally, the resort’s communication regarding fees and policies needs significant improvement. The information provided online differs from what guests experience on-site, and after checkout I was charged for items and fees that were never explained during check-in. While the staff was quick to get guests into their rooms, they failed to provide important information that should have been covered upon arrival. Playa Largo has a lot of positives, but better communication, transparency regarding fees, and improved customer service would greatly enhance the guest experience.