The only reason I’m giving this hotel one star is because the ocean view from our room was beautiful. Unfortunately, the rest of our stay fell well short of what you’d expect from a five-star hotel.
Our Ocean View Room had a constant damp, mouldy smell from the moment we arrived. On the first night, the hotel provided a dehumidifier, which was very noisy, leaked water and made little difference to the smell. Staff initially looked into moving us to another room, but the hotel was fully booked. Unfortunately, no one followed up over the following days to check on the issue or offer another solution.
The bed was very hard and uncomfortable, and the balcony door was misaligned and wouldn’t close properly unless it was locked.
The soundproofing is extremely poor. We could hear conversations in neighbouring rooms, people walking and talking in the hallway, and noise from the street and beach. Getting a peaceful night’s sleep was difficult.
Housekeeping was inconsistent. We were often left without enough towels, and on one occasion our room was serviced but the used towels weren’t replaced. We were told fresh towels would be brought later, but they never arrived.
The curtains were badly worn, with numerous holes throughout them, allowing sunlight to stream into the room early each morning. They looked tired and should have been replaced long ago.
The pool is far too small for a resort of this size and there are nowhere near enough sun lounges. Breakfast was also very average.
Juguetes para niños