Mostly the hotel provided the new towels around noon. Also, when I need just only one new towel in the evening (around 6 pm) because my towels were dropped down in the wet bathroom by accident, I called and talked to the front desk female agent, she refused to give me a new one. The young lady, Uyen, said "the room service is only one time a day and the hotel don't have any new or clean towel." I had to go to buy the new towels by myself from the market nearby. I don't see the hotel manager at all. Guests are greeted by the bell men all the times.
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