We arrived at noon, knowing that we could not check in yet, no problem at all. Asked if we were Marriot rewards memebers and I said yes and gave them my email. NO email on file, so they asked if I wanted to join, and I said Yes. Oh that email is already on file, YES becasue I told you I had an account. HIs resposnes was OH WELL. We were told to come back at 4 to get keys and we did. Oh your room is not ready, could you come back? They said they weould text when the room was ready, but they did not. Fianlly gave us a room 1/2 later after I expressed my dissapointment. Gave us the room right next to the lobby and outdoor seating. They also gave us a
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