DoubleTree by Hilton Cleveland - Independence (Wyndham Independence)

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

The room we were given had 1 set of towels for 3 guests. I tried to call the hotel 4 times while we were away from the hotel, they never answer the phone. Booked here because they had a pool....it was CLOSED...The amount of people that smoke pot inside and in the elevators are RIDICULOUS!!!! Not mention right outside of exits so you have to walk right through it and cigarette smoke. Booked through Expedia they charged my card and I paid the 100.00 deposit on another card at the hotel and the hotel charged that card for the room as well so I paid double the price of a room that I was quoted!!! Expedia took the room price out and so did the hotel 2 different cards...

There were no washcloths, soap or shampoo in the bathroom. No coffee for the coffee maker. Sticky residue on the couch. Greasy residue on the bedside table (photo provided). No light bulb in bedside lamp. Refrigerator interior covered in red sticky mess. Went to front desk for soap, shampoo, and coffee. They were only able to give us one washcloth.

We rented 2 rooms. Both were not cleaned well one had spilled red liquid in the fridge and the other had trash and dirty towels still in it and we had to be changed to new rooms. One of those was also dirty and had water damage from a leaking roof plus yellow stained sheets and the other had food still in the refrigerator. We got another new room and it also wasn’t very clean. We had a total of 5 rooms and none were clean. The pool was closed and we were lied to about how long it would be closed. We chose to leave. We were told we would be refunded but no one would answer the phone to process the refund so we had to drive back to the hotel to make sure they would answer the phone when Expedia called. The staff were very rude about having to process a refund. We did get refunded eventually but it took 3 days and going back to the hotel to get someone to answer and speak with Expedia. There were holes and water damage in the roof. Dirty bucket collecting water from the ceiling in the kitchen and the elevators had exposed wires around the control panels, would rock and grind while in them and move when you were trying to exit.

Pool was closed for cleaning but other wise had a nice stay

Where to start, the pool was closed for whatever reason. When we got to the room there was no do not disturb sign, no coffee, no cups. We had to get them from the front desk. The restaurant was terrible, the air conditioner was broken. The service was terrible. Then we notice when closes the blinds the the sheer curtain on both sides were destroyed. The carpets were gross, the elevators seemed like they were going to break. The side doors didn't lock, so anyone could have walked in. Good Lord start over and make it worth the money that was charged.

No towels, room not clean, ac was so loud, check in was late, previous guest empty toiletries in shower, could not charge to your room (only debit) hole in the wall and very unprofessional

I liked that it was quiet. However the place was not exactly clean and well kept

This is not a Wyndham Hotel property. Someone must have bought it and put the Wyndham name on it without anyone checking. Avoid.

pool and hot tub were closed. hot tub appears to be needing some major renovations. hotel certainly shows its age but the rooms were clean and bed was comfortable. The hotel was pretty busy but the rooms were quiet. The parking lot lights are mostly not working although you do get some light from a nearby highway interchange. I booked this hotel hoping to soak in the hot tub after a long day of driving, was disappointed to see it not working and the pool area locked off 2 hours before the stated closing time. I did not try the breakfast, although people were talking about how good it was. ymmv.

NOT CLEAN