Our room had a big screw sticking out of the floor on the threshold to the bathroom. Very dangerous!! I did a temporary fix with some cardboard and a bath towel but it still took 4 days for me to track down someone with a screwdriver to fix it. The nighttime doorman was about the most unfriendly employee I’ve ever met. I think he literally went out of his way to avoid holding the door or to greet us. On the other hand, Martin is the best!! He was always smiling and giving us tips for our stay, our transpiration, helping with our luggage etc. you need Martin to help the night guy learn some hospitality. Breakfast crew was always great and we enjoyed dining. Tony’s next door also needs a lesson in hospitality. We ate at many restaurants in the city but none were as cold in hospitality as the staff at Tony’s.
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