Extremely Disappointing Stay – Poor Customer Service
I had a very disappointing experience at YOTEL during my recent stay. From the moment we checked in, the service fell far below expectations. There was no water available on our floor the entire day of check-in, and despite the hotel being fully aware of the issue, they did not proactively provide guests with even basic drinking water. I called to request water, but it never arrived.
To make matters worse, the room itself had issues—the bed was infested with ants, which is completely unacceptable.
Customer service throughout the stay was extremely poor. When we requested a modest one-hour late checkout, we were asked to pay an additional $200 on the day of checkout. There was no effort to accommodate or acknowledge the inconvenience caused by the hotel’s own service failures.
What makes this even more disappointing is that I chose YOTEL based on a positive experience during a conference stay last November, when I booked through my corporate travel. Unfortunately, this personal trip showed a completely different standard of service. It felt like the level of care depended on how the booking was made, which should never be the case.
Given this experience, I will not be returning to YOTEL (personal or business travel). I will also be sharing this feedback with my corporate travel team.
Overall, this was a very poor experience, and I would strongly reconsider before booking here.
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