Very disappointing experience. We were told our room keys would also allow us to enter and exit the parking gate, but they never worked. After reporting the issue, we were given new room keys, yet those didn’t work either. Every single time we needed to get in or out of the parking lot, we had to call for assistance because of the hotel’s system issues. To make matters worse, the staff member who answered each time sounded irritated and inconvenienced by having to help us, even though the problem was entirely on the hotel’s end. Having to repeatedly ask for assistance, combined with the poor attitude we received, made for a very frustrating and unpleasant stay. Customer service should make guests feel welcomed, not like they’re a burden when reporting problems caused by the hotel. Unfortunately, this experience left a very negative impression, and I wouldn’t recommend staying here.
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