Firstly, I have no problem with customer-facing staff whose first language is not English, however, I do have a problem with a hotel where 90% of their staff are unintelligible due their English proficiency. I could understand very little of what the staff was saying most of the time.
They spoke very quickly, quietly, and with poor English, and when asked to repeat themselves, they would say everything again exactly as they previously said it. In fact, some of the staff would get visibly and audibly agitated and annoyed at my inability to understand them. I was born less than a hundred miles from here—I’m not the problem to be getting angry at.
Secondly, I understand the staff is not responsible for hoodlumism of the locals, however, it does become the fault of the staff when they allow locals to use the front entry, valet, and parking areas as a hangout spot. Allowing gatherings in the areas I am paying for access is unacceptable when they’re blasting loud music, fiddling with their cars, cussing and shouting.
Thirdly, I am not too keen on the valet requiring pickup from the underground lobby, especially when I dropped it off at the front, and when the front valet/parking is being abused as a hangout. Also, I was not told of this until I got all of our belongings and to the front.
Lastly, if the kitchen closes an hour before their stated closing, you should say that.
I will find alternative accommodations elsewhere should I return to the area.
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