Embassy Suites San Antonio Riverwalk-Downtown

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

Breakfast was amazing!!! And included!

Check in was a breeze and the staff were totally amazing. The rooms were very spacious with a great view of the river walk.

Every Thing

The service at the bar and breakfast was excellent, The maid service not so good, not bad but not good either. We rented a suite for 6, had to be asking for towels even after stressing that we needed a minimum of 6 towels daily. We used the coffee pot in the room once, they never refilled coffee and cream and did not leave clean cups. On the pictures (gallery) of the property we can see the pool and hot tub. There was NO hot tub. False advertisement.

Great hotel! Staff and amenities were great!

Clean room awesome staff 😎

great place

Hotel exceeded my expectations as for cleanliness and location goes. Beds were by far the best hotel beds I’ve slept in. Only down side is there is no self parking only valet. Across the street is a public parking that charges a hefty amount.

Room was poorly stocked. No conditioner in the bottle, two towels for five people, no bedding sheets or blankets for the pull out couch. We had to call down to guest services for all of these items. We then had to go down and get them ourselves. Valet didn't have a luggage cart to haul our luggage uptairs. The carpet in our room had stains and the shower was dirty. Regular wi-fi is not free. Would not stay here again. There are better hotels nearby for the same price.

The pool situation is horrendous. There were no clean towels when we went to the pool over multiple days. The pool could hardly be used because it was packed with a lot of rowdy people each day. The breakfast bar was extremely disappointing and not up to the usual Embassy standards for breakfast at other locations. The food was barely warm when you get it and cold by the time you sit down. The potatoes and sausage were spicy. None of the other food tasted right each of the 5 days we were there. The only saving grace was the omelet bar, which was good and up to the normal Embassy standard. I was really surprised about the low quality breakfast because Embassy hotels have always been good in my experience, but not this one. There was no waffle maker as usual at Embassy hotels which disappointed my family. The staff were very nice and welcoming everywhere. The hotel restaurant is really good but expensive. For example, a 10 inch cheese pizza was $20.