Elephant Passage Resort Munnar

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

Fantastic hotel in a great location. The food was incredible.

The culinary experience at Elephant Passage was a highlight - both the breakfast and the a la carte menu were excellent, and the restaurant staff were much friendlier than those at the front desk. Unfortunately, the rest of the stay was a major disappointment. The road leading to the resort is horrific and desperately needs resurfacing. Upon entering my room, I was met with a pungent smell of stale sweat and stagnant water. When I reported this, I was told housekeeping would spray air freshener "immediately." After 30 minutes and a follow-up call, I was told "2-3 minutes." When I tried to explain the smell was making me feel unwell, the female receptionist was extremely rude, said "sorry sir," and hung up on me. When they finally did spray the room 10 minutes later, it did nothing to mask the underlying odor. Hygiene standards were also lacking: there were no hand towels, and the conditioner and moisturizer bottles were half-used by a previous guest. No proactive cleaning was done; instead, I received a call asking if I "wanted" the room cleaned. I will not be staying here again.

Yes stay was comfortable

everything was perfect and the restaurant servers amazing food and lot of options

We stayed in a cottage it was spacious and we had a balcony. Forest view birds chirping in the morning and the sun streaming in perfect. The staff were friendly and helpful. The food was delicious and lots of choices. Activities throughout the day. Infinity pool spectacular views of the mountains. The property has a spice garden and tea garden you walk through. They have a bonfire each night with dancing it was fun. I will be coming to this resort again and highly recommend it.

The staff were so friendly, lots of activities to do on the resort itself. The rooms were beautifully spacious and the spa was to die for. We enjoyed our stay so much.

Cottage was clean and spacious, service was also good. Only downside was the location, which felt rather remote

Satisfactory

Everything else is great other than the approach road and insects around the cottages because property is situated on a hill and it is full of greenery. First we thought we won't be able to take our car to the property as slope was steep and then when we got the room, there were signs to alert us abt not keeping shoes or anything outside the roos as insects may take shelter. So if you don't want all this trouble, 1. Ask for higher floor rooms 2. Ask them to help with taking the car to the property and their staff is very helpful. Rest all very good

Food was amazing! Property is clean and well maintained