There was only two staff on reception and the queue to check in was out the front door - perhaps during the times 5 -7pm when it looked like a lot of business/contractors were arriving would be a good time to get the assistance of another member - the lady on the rewards desk didn't appear to have much to do..! When we eventually got into our room (room 253) the aircon didn't work although we tried several options to try to get it to work.. I rang reception several times and no one picked up - this would be considered irresponsible if it had been a medical emergency!! In the end my friend went to reception and they said they couldn't answer the phone as they were "too busy"!!! Not the response you would expect. Akash then came to the room and when he looked at the aircon said "you haven't turned it on", now we might be of an age but we are not stupid and when we said what we had done and why we resorted to coming to reception he apologised and said he could get maintenance to look at it or change our rooms, we opted for the latter! it took him about 1/2 hour to come back to us and we then went and collected our new key for room 119 which was fine. He also presented us with complimentary drinks voucher for 2. The dinner was excellent but the bar staff were erratic and at most only one person to serve everyone. As there were many people watching the football surely extra staff should have been drafted in??? Overall an ok experience.
Aparcamiento (de pago)