The staff was very nice, kind, polite, and respectful.
The hotel was terrible. No toilet paper upon check in, had to request new towels up to 4 times per day, the shower didn’t have any hot water, the pool was in disrepair with missing floor drains and missing tiles, and many sharp ways to cut your skin. The air condition dripped water in the main hallway of the room resulting in wet and slippery floor, with no towels it was difficult to keep dry. The floor was extremely dirty. The doors and windows are not properly sealed so you hear the constant whistling of wind blowing through seems and rattling the front door. It was bad enough we checked out a day early (prepaid so lost 1 night).
I complained and the manager apologized stating it would never would happen again. However, that did us no good.
I have travelled to Philippines many times so know what, and what not to expect. This one was just a poor overall experience. I think the deferred maintenance is just too much for them.
Again, all the staff were great, kind, and polite.
Aparcamiento (gratis)
