DoubleTree by Hilton Hotel San Diego - Mission Valley

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Surprised by the size and luxury of this Double Tree. Rooms were very large. Had a Starbucks and gift shop too.

It was good over all! I would stay again. I wish the room had microwave and or a mini fridge included but you can rent it.

During my visit to celebrate the Fourth of July, I encountered several issues with the front desk staff. Firstly, they made an error with my parking and room card, preventing me from successfully parking my car. I arrived late and tired from my trip and I had to run another time to get the issue fixed. Secondly, when I attempted to order coffee at their Starbucks, the staff didn’t understand about kids temperatures, and they also made an error with my order. I had requested a green tea latte, but instead, they provided me with an entirely different beverage, insisting that it was a green tea latte. Despite taking the drink, I will not be returning to this establishment for future visits. I will not spend money on a service that is consistently provided by unprofessional staff. If the management intends to improve the training of their staff, I may consider giving them another chance during my next visit to San Diego. However, if they fail to rectify the situation, I will seek alternative accommodations.

Good clean rooms Very comfortable

Everything was nice and beautiful. My only comments would be the lack of streaming services on the tv and loose floor tiles in the bathroom

A little to pricey

Everything was clean and well kept, no complaints!

Best advice I can give to others is find a different hotel. When I arrived to my room I checked the bathroom. It was disgusting. The toilet itself was dirty. It had hair on the toilet seat and behind the toilet. When I complained I wasn't offered a different room or to have the bathroom cleaned. I had to ask if they could clean the bathroom again. The staff of the front desk is not friendly at all. The man that checked me in seemed annoyed. I did interrupt the video he was watching. I went in and out of the hotel 10-12 times. I was only greeted twice (by the same person), mind you, the majority of these times they didn't have a guest in front of them. When I tried saying good morning, I was ignored both times. When I arrived to the property, all of the garbage cans were overflowing with garbage next to the trash cans because the garbage had not been emptied. The lobby is very nice. I was expecting my room to be nice too! My room smelled bad, the carpet was old and had holes. The bathroom has a poorly designed sliding door only held by the top of the door frame. Needless to say, I would never come back to this location. For the amount of money they charge per night I would rather go to a cheap motel. I would get the same kind of room, pay less, and probably deal with friendlier staff.

Property was nice, great location but our room was gross. It smelled so musty. The hallway leading to our room was super dirty. The carpet was dirty. Wall vents were full of dust and spider webs in corners. The caps on the sides of the toilet were covered in urine .. explains why it smelled like urine so much. Not sure if other floors are the same .. but we stayed on the 5th floor.

room had rotten eggs in the fridge ,Gross hairy soap in the shower , Lights in the bathroom barely worked and a whole 3 foot panel in the room fell off and exposed a bunch of internal stuff in the wall…