Hyatt Centric Cambridge

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Lovely hotel, hotel room was clean. Very comfortable bed and shower was hot. It was quiet which is what we needed after all the walking in Cambridge city. Check in was a little crazy as the receptionist was checking us and other guests at the same time. It was annoying as there were other staff members there behind the receptionist desk who should have helped. That is the only negative thing I could say about our stay. Will book to stay at this hotel again, it was very easy to get into the city from the hotel.

Nice hotel , very clean , the rooms are a good size , nice open space . The hotel is very close to the Park & ride just a few minutes walking distance. Easy to get to the City centre . Good customer service.

Great location And value for money!

Well-designed hotel with a lovely interior throughout. The location is excellent too – it’s on a new development just outside the city centre, and hopping on a Voi scooter into town was quick, easy and quite possibly the most fun I’ve had obeying traffic laws. The bedrooms are also great, the breakfast buffet was excellent, and overall it’s a place I’d happily stay again. However… there is one issue. The bar staff called time at 10:30pm. 10:30pm. On. A. Saturday... I wasn’t asking them to recreate Ibiza in 1999. I simply thought a second pint while watching the World Cup on a warm summer evening in the lovely outdoor seating area wasn’t an outrageous request. Perhaps I’m showing my age, but I’d always considered 10:30pm to be the point where an evening begins to gather momentum. Everything else was superb. Just don’t expect the nightlife to extend beyond the end of The One Show.

Amenities: Broken but addressed by maintenance the following morning: toilet seat, refrigerator. Room annoyances: Fire alarm at 6:50 AM and 11:52AM, air conditioning not working. Staff: On Monday around 7pm, staff told me repeatedly I would be able to extend. To be safe, I made a booking at the sister property (in the same building). Then front desk called at 1pm on Tuesday and told me to leave immediately. Said hotel completely full for the remainder of the week, and were even overbooked by 1. Refused to let me speak to the duty manager. I insisted given the misleading and/or lack of communication. He threatened to send someone to "throw me out". I insisted on staying until I spoke to a manager. Manager arrived. She apologises and offers to check me in immediately. I accept. The entire incident was completely avoidable if they had just told me the truth. Also, in a hotel with 200 rooms, being overbooked by one is not the crisis they proclaimed it to be. The likelihood of 2 people cancelling during the day was quite high. Well, people did cancel. I know because more bookings appeared I booked for Wednesday to Friday. I am writing this review from the room. That proves they did have availability at the time the told me they did not, or people cancelled afterwards. Even then, it was pretty obvious there might be a cancellation. In sum, the front desk staff treated me as a criminal after being told incorrect information on 4 separate occasions.

Room was lovely as usual. Quiet, cool in the heat, clean

Enjoyed our stay. Will definitely return.

Good location, great breakfast. Nice indoor/outdoor garden area for drinks.

Croissants could have been replenished at Breakfast!

Nice sized room for a family of 4 sharing, spotless, good AC, comfy bed, and good shower. Would stay again