Grand Royal Legacy

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff are chill people willing to help

After fairly pleasant check in experience, as soon as we walked into the room, we walked straight out due to lack of cleanliness. The details will be spared on this post but needless to say we were very disappointed. Expedia have apparently tried to get a full refund but have conveniently not been able to fulfil.

You know what it is.

Area was very shady. Don't stay here

The room was clean. Good air conditioning and shower. However the surrounding neighborhood was less than desirable. The staff were great

Was a very quiete place to spend the night after a long drive. The stuff very helpful. Thanks.

The information on the hotel said the rooms were on one floor except they were all on the second floor with no elevator and I had to have people help me carry my luggage. Improper information is vital. Second, I have my wallet stolen from my room. Although the people involved were not guests at the hotel, they were known by this hotel employees and would not offer any assistance and claim they didn't know anything. The police report was filed with the Winnipeg police file number 26-33017. My passport credit cards were stolen. I identified the person who did it and Hotel staff simply said I don't know nothing. The area outside the hotel area had sketchy people hanging around. No less than 12 times. Staff had to come and unlock my door with the key because the key card will not function. There were two TV remotes I needed to use them both. One of them had no batteries in it and I had to keep switching for one remote to the other. When I brought this to the attention the hotel staff they did nothing to replace the batteries. Repeatedly I had to tell them that the TV would not work properly and it took a day and a half before someone showed up to actually get it working

The shower is not working. Informed the front desk, but she doesn't know what to do.

No water came out of the shower!

Worse experienced we had. Our booking got cancelled as “No show”. The front guy says because we arrived late and I did not pay online so my reservation was given to somebody else. We end up no place to stay. I guest it was meant not to stay to this terrible place. It looks decent in the photos but so deceiving. The building was scary and the area not safe.