Fragrance Hotel - Viva

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 72 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's GPHL Check-in & Digital Key mobile app before check-in. Information provided by the property may be translated using automated translation tools. Guests must contact the property 1 day prior to check-in to confirm whether quarantine or non-quarantine accommodations are required.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property