JW Marriott Charlotte

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Super friendly and great rooms!

The room was very clean and the staff was very friendly and helpful

Lll

The rooftop pool/ bar area was a great escape at the end of the day

Upon check in, I was informed our prepaid three night stay four two queen beds was canceled by the hotel. Our overnight flight arrived in the morning, and the prior night hotel stay was already prepaid. After our reservation was reinstated for the next two nights, we were assigned to a king room. My sister and I needed two beds. The hotel did not offer to move us into a different room after the morning checkouts. No attempt was made by staff to relocate us to another Marriott property with two queen beds. Initially, the staff made clear my payment for the entire stay was not refundable. The staff asked if I was a Bonvoy member, I confirmed that I was and provided them with the number. The staff did not offer an upgrade, which I would have paid for, to a suite where we’d both have a place to sleep. After the morning check outs and when no offers were made, we checked out. We checked into a different hotel with two queen beds and paid for the additional reservation. I learned that Marriott has its own check in policies that differ from Expedia’s policies. Never during my extensive travels has my reservation been canceled when my flight arrived in the morning. I thought I was helping the hotel by prepaying for part of a stay even though I would not be there for the initial hours. Without prepaying for the space, our room of choice would not have been available after our overnight flight. This was by far the worst check in experience ever.

Hotel was in a great location, very clean, all staff was amazing. Overall awesome stay will be coming back again!

Thank you Jw Marriott Great experience me my family enjoyed our stay.

Great place! I loved the pool and the atmosphere. I would return to this place for sure!

The room smelled awful and had a wet spot in carpet and they moved rooms. The second room then had an apple juice bottle under the bed from the previous stay. The valet of the hotel is awful. Requested car 5 minutes before heading down and it took 45 minutes every time we requested car. They should not allow requesting cars as then cars are sitting there with no one waiting for them. The executive lounge breakfast was mediocre for a JW. Location is ideal.

Staff was helpful and very kind. It was a very busy weekend with a huge concert lots of people and they handle everything smoothly even though it was crowded enjoyed our stay will definitely book when I visit Charlotte again.