Hotel Tres Reyes San Sebastian

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent

Staff is nice Hotel à bit far away from center you need a taxi otherwise is okay

WiFi was patchy , but a good location for buses to town

Out of 7 cities and an 18-day trip across Spain, this was the absolute worst hotel experience. The staff here are completely untrustworthy. We hung the 'Do Not Disturb' sign on our door immediately after checking in and never touched it again. Yet, the night before we checked out, the sign was gone, and we found that a cleaner had entered our room. Shockingly, the front desk denied that the sign was ever displayed—without even checking their security cameras—and blamed us for the incident. Since we left laptops, credit cards, and other important valuables in the room, we had to involve the local police to file an official report and investigate. Paying a premium price of 300-400 euros a night during peak season for a self-proclaimed '4-star hotel,' you would expect basic privacy and honesty. Instead, this place provides zero protection for its guests, acts completely cowardly, and dodges all accountability. Our request from the start was very straightforward: let us look at the hallway CCTV between 1:40 PM and 2:40 PM to see who took the sign down. We just wanted the facts. But the hotel went from making excuses to delay us, to outright refusing to cooperate after they watched the footage themselves. Absolutely disgraceful. We had no choice but to report this to the police. Stay away and beware.

Amasing place. No al a carte brioche or croissant as an option.

Professional, knowledgeable staff

A great hotel - very comfortable and spacious with friendly helpful staff. Lovely breakfast and a bottle of fizz in our room on arrival. NB the pool only opens at 11am which was disappointing. It would be good if there were more loungers and parasols. Overall a good find and we would stay again.

Very clean and quiet neighborhood would 100% stay again.

Staff were all very nice. Ther bare and restaurant had pretty limited hours with no other options nearby. The room with the garden was beautiful and peaceful. Parking was easy.

Beautiful property and area. Bus service was excellent to and from hotel to old town/beach.