Arundel House Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This is our third visit to this hotel. It is reasonably priced, in good condition and has a dated appeal. There is no lift nor air conditioning. The staff are polite and friendly yet somehow the staffing doesn’t work. The checking in process at reception is lengthy and feels very bureaucratic. The bar is open from 4pm but is apparently unmanned early on. I have wandered through the hotel looking for someone to serve me but found nobody except for the receptionist, who was wading through the bureaucracy with another guest. There needs to be a means of summoning guests both to the bar and reception.

Raquel on reception was excellent 10/10 Room was large and clean but no aircon or fan and minimal tea and coffee and milk Bar was poor, Peroni was flat Breakfast was a ‘continental’ offering, I had tea and toast, my wife had a pastry and hot water The building itself and the annex building is old, run down and not in the best condition I paid £175 for one night, it’s not worth £75

We had ensuite with a bath which was lovely. The room was very clean and the continental breakfast was very generous. Our room overlooked the park and the river which we really enjoyed, the busy road at night not so much but that's because we are not used to it, it was warm and we needed to keep the windows open which let in more noise. The staff could not have been nicer or more helpful. There are stairs everywhere so if you have limited mobility this could be an issue. There are ground floor rooms but to access the breakfast room you do need to go up and down stairs and to enter the hotel from the front. Overall we had a good stay at a very reasonably priced hotel.

Hotel had lovely conservatory and lounge and restaurant area lovely garden where you could sit outside reception area was nice our bedroom was nice and comfy bed .The one. big grumble we did ha ve we booked a table for our evening meal we ordered 6 small plates of food when it arrived it no garnish or anything just some mayo and dipping stuff the plates of food were to put it mildly disgusting we nibbled at some of but had to leave more of is we paid £37 for that pleasure

Property looked lovely from the photos and was expensive enough for us to anticipate something a bit special. Fabulous location right next to all the activities we had planned. Gardens were lovely and it was nice to sit having breakfast in the conservatory looking out on to them. The rest was sadly disappointing however. Drab interior needed re-decorating. Leaves all over the carpet in the hall outside our room which did not get hoovered up in two days and in fact got worse as the weekend went on. Breakfast was a bit of a shambles as there was not a member of staff in the right place to direct people to the buffet and seating. We were helped by other guests on our first day and we directed others on our second day. We were on the ground floor which smelt damp and looked out over the car park. Bathroom was clean and great for our needs except it lacked a shelf to put our things on and some hooks to hang clothes/ washbag/towel etc on. We found out too late, just as we were checking in, that we could have had free parking had we booked direct. Instead we paid £36. Below the standard of a Premier Inn. Would not recommend, sorry.

Its a shame as the Hotel is in a good place for us, but it needs cleaning so much our room had not been hovered bits and hair on the carpet. Dust was thick on the furniture, and had not been cleaned from the last person who left, milk stains from the tea tray still there with hair on the tray. Spiders were huge with their webs on the high ceiling. These details if they had been sorted would have been so much better. On the plus side we had a front facing room with large windows that can be opened, it was boiling hot outside and hotter inside, the road outside was very busy so having to have the window open all night was not good we did not sleep at all. Breakfast was okay for us. One thing that was good was that the bed was clean.

Convenient location for the city centre, providing you are happy walking. Pleasant evening meal and breakfast. The £18 overnight parking charge was not initially clear. Slow leak in bathroom.

Room was dusty. It needed a vacuum. Overall, the facilities need an upgrade.

Pleasant stay local to town great location Staff were helpful

Friendly and helpful team - this is our second stay and wound definitely recommend to anyone looking to stay in Cambridge - centrally located and convenient walking distance to most everywhere you would want to go.