Kixby

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice large rooms, all was great except the shower drain was not cleared when we asked them to do so.

Clean, beautiful room. Lovely staff.

Floor was dirty no shampoo or shower gel even through reported his. Towel were dirty twice. Glasses on roof terrace had lipstick on. No coffee twice at 7.30 ish at their drinks station Rooms are very small we had king lux and bed stuck out so we walked into the bed every day several times as it was tight for space The lifts never worked fully. Most of the time only 1 lift out of the two lifts were working and often they were being used by house keeping. Go to room at 4pm one day and housekeeping we’re in at that time so had to wait 20 plus mins to get in room n change when we had reservations that night Raised issues with reception a gentleman called Jay had an answer to everything but no apology just talked over you. Found him to be very rude and disrespectful Smoking is allowed straight outside the door so had to walk through smoke every time going in or out of the hotel Roof top bar was closed twice during stay for private events On the first night we arrival the music was on until 1am which you could hear banging in room 5 floors below I would 100% consider another hotel for the price we paid it was very disappointing

Location was amazing, staff was kind and very informative with suggestions for food, public transit and touristy tips The train is 1/2 a block away and connects to so many parts of the city Rooms looks recently renovated, very clean and plush bedding, AC was very strong, rooftop is a must see and guests have access to it 24/7 Would stay here again in a Manhattan minute!!

Elevator didn't work. Otherwise great!

Great location for us. Enjoyed the rooftop bar view of Empire State. The room (queen/queen) was a good size and the bathroom was big with good water pressure in the shower. Liked that coffee/ice/water was readily available. The staff we spoke to were all very friendly. Only downside was one elevator was out of action for some of our visit

We had a wonderful time in New York and Kixby Hotel did not disappoint. It’s our 2nd visit and the staff are so helpful and obliging. The reception staff are the most friendly and professional and deserve a shout out!

Very helpful staff! Hotel was central to major sites and the subway. Would definitely stay again.

The room was very nice! The staff was very friendly. WE appreciated the ammenities and the water bottles given upon arrival. We didn't participate in the breakfast. The location was very nice. It was possible to get to a substation quickly and closeby attractions.

Very clean, free coffee and water are provided and close to subway. Take ear plugs because it is very loud.