Comfort Suites NW Dallas Near Love Field

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Pretty good

N/A

There were no towels, toilet paper, when I ask for them I was told they didn’t have any at all. The room was not cleaned. And they charged me a 100.00 dollar deposit after I checked out.

I arrived at the location before 3 which is the check-in time. And the receptionist told me to come back at three to get a room when I arrived back at the hotel the receptionist advised me that he did not have any rooms available. I then looked online and booked the same hotel room through hotels.com and seeing the rooms were available, I pay for the room online I go to check in And the guy says that there is $100 deposit I go to pay for the deposit with my car and he says the deposit won’t be back on my car for up to two weeks. I asked if I could pay the deposit in cash and he said they do not accept cash, which is crazy to me. I canceled my reservation at the counter, and the guy said in order for me to get my refund, I have to go back through the third-party who I booked the room with which is hotels.com I contacted hotels.com and they’re telling me that I should contact the facility. I called the facility and they hung up in my face. They took my money and I was unable to get a refund for the room that I booked. The receptionist was very rude and not helpful at all. I never known a hotel not to accept a cash deposit. If you’re booking for this hotel, just be aware that you may not get your deposit money back for up to two weeks at least that’s what I was told.

Did not have anything but hand towels in the bathrooms, not able to dry off with a regular towel after the shower. The elevator wasn’t working and there was no soap in the bathrooms.

Me dejaron sin hospedaje x la noche con tres niños pequeños y no me dieron rembolso 😤

It was clean and nice staff.. the outside needs alot of picking up

The room had used condom wrappers i asked for towels never got them and the ice machine did not wor nor did the elevator and it was so hot in the rooms

The elevator has been out of service for many days

No hay elevador de hace mucho es lo único malo