Swan Inn, Heathrow Airport

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff really good

The place was terrible. I had to leave and stay somewhere else. There was poor communication with the staff. Th e check in situation was a mess. Online the check in was noon. When I arrived they told me it was 2 pm. I just left and went over to Hotel Row on Bath St. I stayed at the Holiday Inn, The Holiday Inn was very expensive and very nice. The Swann inn was a very bad choice. I would never recommend Swann Inn. It cost me an extra two nights fees with no cancelation or refund options. The bottom line is it that I am out of pocket about $700.00 for a two night stay that would have been unter $300.00 if I had made better choices.

When I made the booking, the Expedia website stated that check-in was from 12:00 noon. Before travelling, I sent a message to the hotel advising that I expected to arrive at approximately 12:00 noon. The hotel replied, confirming that this would not be a problem. I arrived at the hotel at approximately 12:15 pm on 11 August. I was then informed by the member of staff that I could not check in until 2:00 pm unless I paid an additional £20 for an early check-in. I explained that Expedia stated check-in began at 12:00 noon and that I had also received written confirmation from the hotel that my arrival time was acceptable. I waited for approximately 30 minutes, hoping the situation could be resolved. However, I became increasingly concerned that I was being asked to pay an additional charge despite both Expedia's advertised check-in time and the hotel's own written confirmation. Combined with what I considered to be an unprofessional atmosphere, I no longer felt comfortable staying at the property. I therefore left the hotel, returned to Heathrow, and booked alternative accommodation at my own expense.

I booked a room for one night. When I tried to check in nobody was on desk even main door was locked. I tried to call staff nobody took it. Me and my wife almost had to wait 1 hour and we exhausted. And I had to book a other hotel for stay. I recommend that no go there. It was very bad experience for me and my wife. Don’t go.

No air conditioning broken dresser very small room

I am not one to moan or make judgements normally, however on this occasion I have to share our experience at this location. We arrived around 8:15 in a Friday night and the first thing we notice was the pub was closed so we had to phone a number to get in. About 5 minutes late some chap Turned up with Cigarette in mouth who said the pub was closed as it was quiet. He then showed us to our room (he was fine and did what he could) we got to the room and it was simply unbelievable, I have never walked into such a shocking room in my life, how they think it’s acceptable to sell this room I do not know, the tv was stuck to the wall at a slant with no working remote, not curtain just a sheet type thing kind of hanging up, the plug socket had burn marks, the floor was broken as was the toilet seat. The single bedside table was dirty as was the shower. The beds just felt of springs and there were not towels or soaps or anything. The bedding was stained. Now it may sound like I am just being critical but this is all factual and sadly we have the photo to show all of this. We did try to speak to the chap that let us in, but he said that we needed to speak to the women but she gone for the night. We were actually booked in for two nights but we did not stay the second night as it was just so bad. So please take this into consideration when booking this place to stay, it was not expensive but was not cheap and when reviewing things I always think how many hour I have worked to pay 4 it.

Clean room friendly staff

I will not stay here again and would not recommend it. The pub is closed . You access the front door and room via text message with the codes. There are no staff on sight. There were no towels provided. A kettle but no cups . Communal bathroom was unacceptable. Poorly maintained. The bedsheet were clean but no mattress protection and it didn’t look good.. this could be a great place to stay due to the location of the airport and a nice quiet residential area. It needs a big investment and could be turned into a nice accommodation for short over night stays with car parking provided..

Just don't

Filthy hovel. Had to ring to get access. Bathroom unclean, floor uneven and dirty. Sheets may have been clean but bed itself dirty. Kettle but no cups. Water only trickled. Toilet paper on toilet brush. Shower disgusting. No TV just an aerial, TV stand only had the kettle. No Wi-Fi despite advertising this. No bar. Internet search suggested it closed in 2019. Worst hotel I’ve ever stayed in. Only remained as we had an early flight from Heathrow. Should be removed from your site and reported to the local council and hopefully closed down.