Carlton House Guesthouse

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice room, slightly let down by weak water pressure for the shower.Downside of being on the top floor I guess. Gorgeous reception rooms on the ground floor. Described as a no contact check in , but we did meet the owners who were very friendly

Hated everything and everyone

Nothing worth mentioning. Poor experience.

Great place, well loved and really good communication all the way up to and during the stay. Would happily return.

Lovely hotel but there were a lot of stairs to the room,also there was no one around when checking in just had messages on how to get to room would have preferred someone there.

The partition walls seem to me made from something that amplifies noise, not only I could hear what my neighbour was saying on the phone but also the replies. Someone went out and left a dog in a room which immediately started a long series of barks, howls and whines lasting into the early hours and expressing a cycle of annoyance, anger, fear, loneliness, anguish and despair. Plus, no breakfast, a sneaky trick to play on someone who doesn't read the small print.

Adriana sent me a text message & a email at 08.31 am on 06/09 with some important information of me staying at there accommodation. My room & ensuite was at an excellent cleaning standard. There was a folder in my room,I read this important information inside this folder. I couldn't find out what time breakfast started. There was a room in the lounge area on the door it said breakfast room. On 07/09 I went downstairs to the lounge area at 08.10 am the breakfast room door was locked which I thought was strange, I waited in the lounge area for 20 minutes than went back to my room to get ready to start my day. The next two mornings I never went down to the lounge area but I did check the breakfast room door as I was leaving the door was locked. There was no communication at all about breakfast if they don't do breakfast than PLEASE let the guests know in advance. They put in the text message & email I had sent me if have any Questions please ring this number & we will be happy to help, due to me struggling with my confidence & mild depression i never phoned them . I never seen any members of staff in the 3 days I stayed there. This accommodation wasn't for me, what works for you doesn't work for another. I was relieved to leave on 09/09 . No I won't be staying at Carlton house again

We knew from the start it was a budget b&b but was not quite expecting it to be quite a bad as it was. Our room was changed before we arrived for some reason, the room was a small double but was more like half a room as it was part of the slanting roof. The room smelt like stagmant pond water from the drainage in the bathroom and there were dog hairs on the bedding. Needless to say we will be giving it a miss from now on. Was very disappointing after reading previous reviews.

Beautiful old building, great staff

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