Jas Boutique Villas

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

An ‘AVOID AT ALL COSTS’ accommodation. Except if you get the ‘ok’ room. We booked a one bedroom and were given keys to Villa 10. We checked in quickly as we had things to do. Saw a few things like old lounge cover and discoloured kitchen doors (outside so weathered) and a large puddle in the bathroom but figured that was form cleaning. So went on about our day. Returned later and saw what the room was really like and it was too late in the evening to leave, I couldn’t get out fast enough. The puddle in the bathroom was actually leaking from the toilet and was now 5 times the size and stunk. My main issue was bedding. There were stains and marks and looked like ‘sexual stains’ on the sheets and the pillows weren’t even flat or pillows, one was a stuffed bag of rags or something. I then noticed.. the kitchen was actually falling apart with doors coming off and grim everywhere. The pool was filthy and falling apart with chunks in the wall missing. Holes in the bedroom walls and bed head. I checked the room listing and realised we had no dining area, slippers, hairdryer, premium bedding and the photos did not represent the room as we received it. In the end the hotel upgraded us to a 2 bedroom which had a dining area and hairdryer and was more like the pictures. Said Hotels.com won’t update their photos? The second room was better and I noticed most ok to good reviews were for 2 bedroom apartments which are better maintained. Be very wary when booking here. Staff-great

Pictures on line did not reflect reality of the room. Cupboards falling apart, built in bedside hanging off wall. Staff were pleasant. Booked 5 nights but left after 1 night. Hate writing negative reviews, but would hate to see others caught out. Offered a credit for the room, but truly can’t see ourselves going back.

Great staff! Yummy breakfast, room not like pictures but still a nice place

This is one of the best places around. We like everything. Staffs were nice, front desk was excellent. They were always helpful and ready to help. They clean the property all the time. Swim pool is clean.

Staff were amazing and very accomodating. The villas do need some maintenance/upgrading.

10 day escape from Melbourne winter. Nice private lap pool & plenty of restaurants, coffee and a supermarket close by.

Staff were wonderful place could do with a little maintenance but overall we had a great stay and enjoyed the experience the room service food was spectacular

Staff were fantastic Cleaning staff very helpful Organised laundry bike rental Room was very clean

We mostly enjoyed our stay at Jas Boutique Villas while the property could do with some maintenance and repairs we understand why these may have not been carried out due to the Bali still recovering from the pandemic. The staff all seemed to be nice and helpful and the villas are located in a quiet but walkable area plenty of dining options, convenience stores and not far from Bin Tang supermarket. The only thing that left a sour taste for us was a handmade leather wallet I purchased went missing prior to our check out my husband and I both thought the other had packed It and it wasn't until we got home that we realised it was missing (we checked the room prior to departure to make sure we hadn't left anything) once discovered I contacted the property to ask if it had been found after our departure they got back to me quite quickly to say it hadn't been and we did another search of luggage to make sure it's definitely not here so I contacted them again expressing my concerns about it being taken out of the villa prior to check out and got absolutely no reply which I have found quite frustrating.

This is an unfortunate review to write for a stay that was highly anticipated and planned for many months. We had a five night stay and had booked months ahead going by the staged photos and review some of which are negative also but willing to give it a go. Upon arrival which was after nine pm in torrential rain. We were asked by staff to view the Villa before committing to the booking which I thought was a bit weird. Looking at the Villa at night appeared to be aesthetically pleasing so we went back out into the rain to reception with only one umbrella offered to four of us as we were advised all others had been used by guests - no big deal but that was first red flag. In the morning upon closer inspection, the bathroom was in dire need for an upgrade with crack in tiles and paint over paint in some areas which had bubbles and would peel eventually, the door stopper on sliding door to bathroom was just sitting on the floor, towel rack very loose and about to fall off the wall, one lamp shade in the bedroom was about to also fall off. Sheets were a grey coloured white with stains, the furniture is like a laminate and chipped in many places. Kitchen area had a small lounge but no table so the bed would suffice as a table. Limited crockery and cutlery, hot water had been turned off in the kitchen making washing up difficult. The pool and surroundings had seen better days, the pool needed a good clean, overall not a place I would recommend.