Original Sokos Hotel Viru

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The breakfast was nice. It doesn’t change so you get creative. The location is perfect. It’s close to old town and a lot of other stores.

Nostalgic but convenient base outside of the Old Town near Viru Gate. Breakfast has numerous options.

The location was good. Near the old town, some tram stations and a bus station I didn’t use. It’s situated above a shopping mall with a food court which was a nice touch. The breakfast was good and there’s plenty of seating. The staff is also very helpful for tourists.

I recently stayed at Original Sokos Hotel Viru and overall had a pleasant stay. The hotel is well located, the room was comfortable, and the staff I interacted with were generally friendly. However, the check-in experience left a sour taste. I arrived at approximately 1:15 p.m. and was told that my room was already ready. Despite the room being available, I was informed that I would need to pay an additional €15 to access it before the official 3:00 p.m. check-in time. Rather than pay the fee, I waited in the lobby with my wife, a 3-year-old child, a 6-month-old infant, and our luggage. At approximately 2:00 p.m., I approached the desk again and a different employee checked us in immediately at no charge. This made the policy feel arbitrary and inconsistent. If a room is ready and available, especially for a family travelling with young children, charging an extra fee simply to access an already-prepared room creates a poor first impression. The fact that I was later checked in for free only added to the confusion. I understand hotels have published check-in times, but when a room is sitting ready and vacant, a more customer-focused approach would go a long way. Overall, a good hotel, but the handling of the early check-in situation was disappointing and unnecessary.

It's not definitely 4 stars, old hotel, poor breakfast

The room was very clean with great view of the city. I enjoyed breakfast, it hs different options.

Perfect location great hotel very clean

Fantastic breakfast

All good

Enjoyed the stay. Welcomed like a valued customer. Loved the gym, small but it had everything i needed. Would recommend and rebook if im going to visit Tallinn again.