Bloom Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Booked a room and when we got there was told we didn't have. Was told they weren't excepting reservations from online sites and they were all full. Cause of the busy weekend, it took us hours to find another hotel that had rooms for the weekend. Also the pool and hot tub were down for remodeling.

We got a very good rate for the 10 nights we stayed because the pool and hot tub were closed for remodeling but we didn’t need either so that was fine. The breakfasts were excellent, the location was convenient to all we needed. They were also working on the Wi-Fi so we didn’t have that but we have internet on our phones and really didn’t need it. The staff was very helpful, parking was great. It was quiet on our floor and ice was close.

Good

A lot of parking spaces. Staff is ok. Air conditioning working well. We stayed there for 3 days but there was no room cleaning at all.

This place yes its affordable. But as people say you pay for what you get. This almost like a motel but with more floors where people just come to party to destroy the place. The furniture look like they literally got it from the thrift or donations store or even from side of the street. Pillow does even up. Toilet still have stain eww. Chair look like it poo stain idk what it is and dont want to find out. Wall is damage.some item are missing like hair dryer. I regret booking this place and listening to Expedia review. Learned that 3rd party booking app reviews are false review rating. Just to get people to come. Its all business it seem. If you dont care about all that and just need a bed to sleep okay go for it. But me I want to wake up to a clean place rather then a disgusting broken down place.. HEADS UP: there website says smoking free area or policy. But the hotel smell like complete cigarettes. I woke up smelling cigarettes. Surprised that the smoke detector didnt get that. This place is a mess. They said they will refund me my money if I called the 3rd party. but they lied. Expedia call the hotel I stayed at and said they will not agree to the refund. So customers you are warned with the experiences I been through. Look at Google review for evidence of how bad it is.

I was not able to get the room I booked through Expedia. I booked a standard double and I received a standard king. The moment I walked into my room and saw that it was incorrect; I went to talk to the staff and they told me to ask tomorrow. I went to talk to them the next morning and they told me to wait until 2:30, I did and they still refused to give me the room I paid for. As compensation, they gave me a thin twin size bed that was on springs. It was very uncomfortable. The bathroom did not have a fan or some sort of ventilation, so after a while, the room started to smell like humidity. The breakfast was continental, so they give you the most basic breakfast items. I will not be coming back to that hotel.

Room keys did not work and we went downstairs three times before they finally came upstairs and let us into our room. Then in the morning we left the room to look at the breakfast and could not get back into our room. Was advised that the $100 was only a deposit but it was taken out of my bank account immediately. Was also advised that it would be returned but it was not. Picture frame was broken on wall when we arrived. We simply checked in, slept in the bed, and dad was all.

They were over booked and so thwy changed my reservation from 2 queen bed rooms to 2 1 king bed rooms , for 6 people. And they were small kings and small rooms with no pull out. Many people in the lobby were having the same issue from online booking. They were blaming it on a system upgrade or change.

Took half hour to check in- no line. Not helpful or friendly staff. Contacted them a few times before explaining I wanted to park & shuttle. Then learned it was $15 a night. Guy at desk not at all polite just shrugged his shoulders kind of remarks. I wasn’t angry, just surprised & disappointed. Returning I was on hold for an hour til they answered the front desk phone to let them know I needed a shuttle to the hotel. I am now waiting.

No pool at the time of our visit. Was locked out of room and had to wait 20 plus minutes for someone to appear at the desk. Asked for help with TV which never happened