Hotel Indigo Austin Downtown - University by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This hotel is advertised as having a bar at the pool. We specifically chose this hotel for that reason. The bar did not open until after 3 pm on Fri and Sunday. There was no menu, drink selections were limited and many of the drinks did not taste good. I would definitely pack a cooler or stick with beer. Do not plan on having frozen drinks or food. The charges for the drinks were completely outrageous. There are several taxes and fees tacked on and gratuity is included which we were not aware of. On Saturday there was a man at the pool pestering all of the woman. At some point a group of young women went and complained. A man that was setting up for the hotel dj party moved him to the bar because he could not get him to leave and then the bartender chased him into the holiday inn. It was like no one wanted to deal with him but it definitely killed the vibe. The dj party started at 4. If I was a family staying at this hotel I would have been furious. There were people smoking pot, parts of women's bodies I didn't need to see, grossly inappropriate dancing on items and each other. The next day there were cigarette butts, lime pieces and bits of peoples weaves all around the pool and hair in the pool. It was disgusting The room itself was just okay. The pleather headboard was all scratched up, stains on the carpet. The ice and vending machines on our floor didn't work.

It was ok. I thought it would be more modern by the pictures. There is no market to buy sodas and snacks to have in the room on sight. There is a small fridge when you check in but it had one option. Also, we had to pay for coffee. This hotel is also connected to a Holiday Inn.

I have a list. First for the things that didn't work: rm phone, lights in bathroom,hairdryer,cover to the ac. Missing: microwave, luggage carts, help with anything,food,room service. Do not come hungry. The restaurant and bar are ALWAYS closed. The only way you are getting food and drink is delivery. If you are at the 3ft high pool you better bring your own snacks and drinks. Grab some towels at the pool because they dont bring clean ones to your room. Carpet is old and dirty. You will wait 30-45 for vallet. They lost our car and key. Don't order the sweet treat tray it is old and hard. Probably because they got it at Walmart because restaurant is always closed. Pool closes at 10. Had to call three times to get broken hair dryer replaced from my cell because room phone was broken. They didn't take out our trash or replace the towels. Front desk is understaffed. There is no breakfast! Not even one of those waffle makers. No coffee. No one killed us and we did not see bugs those are the positives.

The ice machine on our floor was not working.

Check in was easy, staff were friendly and helpful. Room was clean and ready when we arrived. I self parked in the connected garage, very easy and convenient. Very comfortable bed and pillows. We did try to eat dinner one night, but the music in the restaurant/bar was very loud so we decided to go elsewhere. There was also very loud music at night which I believe was actually coming from a nearby bar and not within the actual hotel. But our stay was on a Friday-Saturday night so it may not be like that during the week, and we were in a room on the end of the building. Overall, I would stay here again.

When we would step on the tiles in the bathroom, water would squirt out from between the tiles and leave puddles on the floor. Otherwise, stay was good and we enjoyed the amenities and clean room.

Location is close walking distance to stuff but a sketch neighborhood. Lots of homeless. Hotel room had a stench. First night the club across the street Charlie’s was very loud until at least 3am. The shower head was a slow drip until we reached out to staff after a couple days. AC sounded like a jet on the tarmac. Asked for housekeeping and they never showed after about 8 hrs when I asked again for at least clean towels. Hotel pool was closed one day and I’m wondering if it’s because of all the bleach and antibacterial I saw the pool man dumping in the pool then telling people and their kids they could swim after 10 mins….. hotel bartender Jessica & the friendly doorman was the highlight!!!!

Love the place

The bed was comfortable and the location was fairly convenient. The pool was closed and the laundry machines didn’t work. Luckily, the guy at the front desk arranged for someone to clean our laundry, which saved my review. The cleaning staff were wonderful and very helpful. The a/c was obnoxiously loud. We had to go next door to the Holiday Inn to get coffee in the morning, which was inconvenient and strange since Indigo is supposed to be a step up from Holiday Inn.

For the cost I expected a lot better from the property. In short, the price is for the location. Rooms were average at best (comfort of bed, broken ice machine, no coffee in the room, towels were like sand paper, view was inner city concrete and construction, pool was shared with the Hoilday Inn Express attached to the same bldg). Parking was a joke, oh and someone tried to add their car to my parking app account to park in this hotels parking garage days after we left the property and charge us for it. Pretty convenient that it happened to be in this Hotels garage.