Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was clean. It was definitely showing its age. The edges of the full length mirror were deteriorated from moisture. The cabinet for the kitchenette sink was broken. No microwave oven. Obviously removed. The sliding patio doors did not seal, creating wind noise that sounded like a hurricane outside.

Thank you. Our stay was perfect. Food was excellent.

Rooms weren't super clean,noticeable marks on walls ,mirrors ect. The whole resort needed repairs and upkeep,pool tiles falling off,infinity pool not running,broken concrete,we ended up having to change rooms after 4 days we woke up to a leaking roof! The tub on our deck wouldn't stay full and the pump cover was open,deck blinds were broken, we had problems with the tv's in both rooms. Staff were incredible!10/10 Food was awesome! 8/10 Resort 3/10 Views were amazing! Dinks amazing! We booked short notice and on a budget so we weren't expecting 5+⭐️ Pictures on website were clearly old, we were disappointed and would not recommend this resort !

The place seems abandoned. There is one restaurant which doesn't serve much of anything. This place isn't giving a vacation vibe. There wasn't anything to actually do on this resort.

Wonderful honeymoon experience! Beautiful location, amazing room (loved the shower and jetted tub). Food was cooked to order. Highly recommend!

I would say that the hotel room was the best part of the hotel, very spacious and view from balcony looking over the sea viewing sea birds overhead, I would say that there's part of the room that needs updating which has been mentioned on other reviews. Fridge door was dragging on the floor when opening and cupboard door not aligned but i can only say that was my room. I would say it was a low 4 star hotel as there was not much to do, Has a pool table, dart board and some books to read in what is described as an entertainment room but there was no chairs to sit on. Food options was ok, Breakfast was the better part of the meals on offer - pancakes with bacon highly recommended. Lunchtime you could eat in the pool area or restaurant with burgers and other fast food options available. Evening was a la carte menu but don't except much of a Mexican menu, one evening it was a complete Italian menu for instance. Communication with front desk is done by Whatsapp as no phones in rooms and there is no welcome pack/folder in the rooms like is most hotels with information. Be warned with excursions that there is no room for a 60 seater bus to pickup from the lobby area so you will have to walk from 15/20 minutes to the main road to be picked up - not much fun when you have to walk back to the hotel in the dark. But any holiday experience should not be judged by reviews/feedback, it's how you adapt/cope with expectations. This one is very quiet and off-grid if that's what you want

Towels and robes had stains. Sometimes staff would forget to leave hand towels, even after the request. A/C was impossible to control and room was always extremely cold, even after staff tried to set up temperature. Pack of chips that was in the mini-bar had chips covered in mold even though it was still within the expiry date. Property has beach access, but there are no loungers available. Only one restaurant on the property apart from the snack bar at the pool area, food was just okay.

I was very skeptical about staying here after reading all of the bad reviews. The first day was a little rough. But we really enjoyed our stay here. There were free unlimited water bottles our entire stay. The breakfast server and pool server was phenomenal. They made the stay so much better. Keep in mind there are certain hours for the pool bar (10am-5pm). The food was absolutely delicious, very flavorful. The drinks were even better! And very good coffee in the morning. The towels and the cabanas by the pool were free. Keep in mind that they don’t really have a beach. It’s mainly the pool that looks over the beach. A very gorgeous view. The pool was very clean, only down fall, there were tons of broken tiles. But you can tell the workers do the best they can to keep the resort nice and clean. The only negative I would have to say is the air in the rooms doesn’t work that great. And the humidity is horrible. There was sweat on the mirrors, our cups, the walls, the windows, on everything. Our swimsuits would not dry inside of the room. Only outside on the patio. The bed sheets constantly felt wet, that part I hated. Besides the humidity in the room and the ac not working that well we had a great stay. Very small intimate resort, my partner and I really enjoyed that part. Overall we really enjoyed ourselves.

Staff was amazing throughout. View was beautiful as well and the room was clean and just as described. The only negative was the walk to the beachfront access which was was only about a 20 yard walk, so wasn’t too bad. The meals served at the rooftop restaurant were also excellent. The service from the staff was by far the best though.

Property was nice just nothing at all to do on the resort . If you’re not a senior citizen I do not recommend