Global Luxury Suites Bethesda Chevy Chase

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Amazing space! Clean room

I hope you do not have any issues as the customer support rep spoke to me with such a nasty disgusting attitude it made it the worst experience I’ve had while traveling in a long time. When I asked to speak with the manager he told me the managers don’t accept calls from customers. When I asked for the email of the manager he refused to give me that and said they didn’t allow customer emails either. A property manager who refuses to have any communication with a paying customer? Never heard of that before. It felt as if the customer support agent, Adrienne B enjoyed being condescending and rude. The issue was quite simple. The listing and photos shows and quotes “2 bedrooms with queen beds” instead you will have a room with 2 twin beds. I first asked to be moved to a room that matched the description and was simply told there was nothing they could do. When I asked if there was some way to be compensated for the misleading description of the room the answer was again, no because the room has beds so they don’t have to follow what the pictures say and to send him a screenshot of the listing so he could “investigate” Honestly, a nice attitude with an apology and something as small as a $50 dollar rebate would have made me feel valued as a customer. Instead I was met with a hostile argumentative rude person who made it clear he did not care how we felt and refused to let me speak to his management. He took a minor issue and made it HORRIBLE. I will never book again.

The room was not serviced and my VIP guest arrived at 9:30 to unmade bed, no towels, no soap or shampoo. Email earlier in day asking me to call - called three times and got voicemail each time. I would not recommend staying here. Seems like it’s managed remotely. Not hotel. Even if I had connected nothing would have changed. Poorly managed. Excuse was that prior guest stayed beyond checkout time and housekeeping left for day.

Beautiful place, hope to visit when the pool is open!

It was extremely confusing. There were no clear instructions on where to park or where to obtain the keys. I also spent a significant amount of time trying to determine whether I was in the correct apartment. When I arrived, there was an extra set of keys and an envelope left on the counter, but it was not addressed to me, which added to the confusion. However, the apartment was very clean, organized and smelled great! Bed was comfortable and cozy.

Both, the room was not suitable for a stay and staff was not accommodating. We had to go to another hotel. Please refund our money, this has created hardship amad this business trip.

The agency did not communicate with the employees at the property. I paid for early check in and parking, but unfortunately, i had to spend the first two hours i was there making phone calls to get a parking pass and keep my 5 year-old in from the severe cold

Overall the room was nice. Apartment building nice. People in the building nice. HOWEVER. Customer service at Global Luxury? HORRENDOUS. I got hung up on twice. I filled the parking pass before hand and it never got confirmed. I never got my parking pass until the day before I left, DURING A HUGE SNOWSTORM. I had to park at another lot 10 mins away and pay $40. It was a mess. Not to mention I’m traveling alone and pregnant! So it was a high stress situation. Yet of course, they charged me for the days I didn’t even park! Was not a luxurious experience. It’s so unfortunate they don’t have a good solid customer service and housekeeping system because those apartments are really nice and in a good area. But geez, that was stressful.

The room was wonderful.. I can’t complain about the room but the parking situation was a mess.. and the gentleman at the desk was so confused.. I was given phone numbers to call that would just ring.. it was a nightmare

I am so glad that we stayed her before my friends wedding. Plenty of space to move around.