Hilton Garden Inn Minneapolis Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The shower was very hard to get a good temperature where you were not burning

Super friendly staff- nice place!

Was led to believe breakfast and parking were included in the price, but they were not.

Nice and spacious.

Staff were amazing and helpful at every turn. From questions about navigating the area to valet drivers they were all great. Room was very clean and well stocked with necessities. Affordable and delicious breakfast buffet. Bonus it’s across from the police station if you’re looking for safe!

Wonderful place to stay close to a lot of downtown activities

Amazing Staff (Ericka is a Star), but Severe Cleanliness & Management Issues Iwant to highly praise the front desk staff, who worked under extreme pressure. Erica and her team were great. Despite a massive Hilton system check-in outage that caused chaotic, long lines, she smiled through the stress and handled guests with grace. As a disabled traveler, navigating that long wait was exhausting, and Ericka’s warmth was a huge relief. Unfortunately, my room experience was highly disappointing. Exhausted from the check-in ordeal, I went straight to bed to recover. When I woke up Saturday morning, I was horrified to discover the sheets were stained with what appeared to be feces.The front desk staff helped me change the sheets immediately. They kindly comped one day of valet and provided a breakfast voucher upon request, which I appreciated. However, these small tokens do not match the severity of sleeping in an unhygienic bed.While the hourly staff did their best, management has been completely absent. For a health and safety issue this severe, a manager should have proactively contacted me to apologize and offer a future free night. The staff deserves 5 stars, but management's lack of oversight leaves a lot to be desired.

I had asked at check in if I could modify the length of my stay by one day. They said call Expedia, it’s not our decision. So I called Expedia and they said sure but had to ask the hotel if it was okay. After waiting on hold for 10 min, Expedia told me the hotel said no way. So I gave up trying and ate the lost cost. The hotel overall was average. The air conditioning was great!

Parking Sucks though

Awful check in after driving 16hrs. The system was down so had to fill out form which had to include writing down cc info. We booked a room with 2 beds (3adults) but was given a one queen size bed. They sent a rollaway bed that had bent springs. The ac in the room barely worked and the fan was very loud. By the second night the ac broke. The bathroom wasn’t clean mildew in shower. We checked out the second night and found another hotel.