Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Beautiful and relaxing hotel with an amazing atmosphere. From the moment we arrived, the customer service was excellent and the staff was very welcoming and attentive throughout our stay. We truly enjoyed our vacations here and definitely recommend this hotel to couples looking for a beautiful, quiet, and relaxing escape.

At least three restaurants out of service. Staff is dead, unresponsive and amenities are limited. It doesnt worth the price!! Not even close.

Peace and tranquility

We were not checked in right away. The bell boy sat us at a couch and told us to wait there. We received a welcome drink. But then no one came to check us in. We saw the front de

Go from December to April to avoid seaweed The beaches were not available

All the property was inmaculate. The staff informs you always when a no included item you are interested, so no hidden charges. The food was amazing and the kitchen staff were very aware of any special food item you liked more, to please you next day...one of the chefs Julio, even share some goat curry he has made for the staff with me because I let him note i just like. It was some of these small details that want me come back again to the property. The only bad experience was that the beautiful beach I was dreamed for was covered in sargassum and was not able for use, so the full experience was not met. The are a nice asian fussion restaurant the "Wok " that serves sushi rolls, my experience is was the rolls were extremelly cold, and was not a pleasant one...other than this the place was very good. In the room fridge there were some bottles of water, soda and son beers, not bad, but compared with other resorts of the area ( like Secrets) that includes some whyskies and runs, or other spirits i was a difference that others could weight, they have Bars open almost all night and in many places, but there are moments when you prefer not to go outside the room for a drink. But in general the place and location are premium, and very well care. Thank you Sanctuary staff!!!

I loved that they had my bed ready to go to sleep

We chose this beautiful resort based on photos but they really did not do it justice. The grounds were stunning and gave an old world feel. Everything was over the top big and beautifully thought out. The staff were so attentive and friendly from the moment we arrived. The coconut lemonade quickly became a favorite. The bellmen were so helpful and quick at handling everything. Special thanks to Moses, who was wonderful though out our trip. The entire staff were great. Restaurants at the resort had delicious food. The Wok was outstanding. Go for the Wagyu Experience, melts in your mouth like butter. Thank you for a relaxing enjoyable 25th anniversary trip. Tip: check water conditions before you go, (July 23-26) it was during peak sea grass season so the beach was not clear in this area but we were able to visit Saona Island which was a paradise and worth the trip!

We stayed at Sanctuary Cap Cana in 2021, and it was one of the best vacations we've ever had. We couldn't wait to return, but our July 2026 trip was a huge disappointment. The worst part was that my Burberry perfume was stolen from our room. I reported it immediately, but nothing was done. There was an investigation they claimed but zero follow-up, which is unacceptable for a luxury resort. We paid nearly double what we did in 2021, yet the quality was dramatically worse. The food was so bad that we left the resort several times to pay for meals elsewhere. What's the point of an all-inclusive if you have to spend more money just to eat? Entertainment was almost nonexistent. Besides 30 minutes of water aerobics, there was nothing to do at the pool. To make it worse, the same Justin Bieber album played for six straight days with only a few Spanish songs mixed in. The resort is still beautiful and very clean, and I want to recognize Felix, Omar, and Luis Mario at the pool. They were friendly, attentive, and made our stay better. Unfortunately, the bottom-shelf liquor, poor food, lack of entertainment, and management's response to the theft made this resort nowhere near worth the price. It's heartbreaking because we loved it in 2021, but after this experience, we won't be back.

Excelente servicio al cliente