I can't say enough positive things about Arenal Manoa. I was blown away by almost everything.
Check-in was easy and the staff was super helpful. One was willing to call the chocolate store for me when I discovered I left my phone there. (thank you, chocolate store staff). There is a good system for tourism pickups, and shuttle drivers are very familiar with Arenal Manoa. One stopped us in the long driveway to point out Howler monkeys in the tree! So cool.
Our habitaciòn was perfectly situated on the upper terrace of the beautiful, lush property to see perfect views of the volcano (every day!) plus toucans and tons of other birds. The only wildlife we didn't see and wanted to was a perezoso.
We got a VIP deal on hotels.com so they provided a small bottle of wine, chocolates, towel art, an extra lunch free of charge, and a $39 spa credit, which we used. The spa was great, so unique. Definitely try to book a service.
Our room was clean minus hormigas (ants) everyday. We evicted the big ones ourselves, then had the cleaning staff try to get the teeny ones. They didn't bother us as much until our last day when they discovered our toiletries. The a/c worked well, the beds were comfy although I could've used another pillow, and the lanai/porch was amazing.
Service was pura vida. It's a great location too just outside of La Fortuna. I would very happily stay here again.
Free parking