Fiesta Inn Ecatepec

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good place to stay

Staff I arrived very early to hotel with advance notice. I did not notice the reply to my request for early arrival. I spoke to on duty desk manager and asked if there was any way i could get into first available room . I waited and waited and waited and asked for a managers name after 3 hours waiting I was given a gentleman's name not on a business card but hand written note. After waiting another hour I came to front desk and was told that this was manager Cinthya Corona that was almost 5 hours of waiting at that point. I slept waiting in the pool area on lounge chair most of the time . I was finally given a room after almost 6 hours waiting. I have stayed at this location for many years and never had this experience ever. I'm platinum traveler on expedia and also member of fiesta rewards. I travel 2 times every month different locations. Not sure what can be done so this doesn't happen again.

Second stay in this location, one elevator out of order, made wait time longer. Staff was excellent.

The staff is excellent , i stay in this Hotel back in February and again in April , in both of my stays th water in the shower is weak i wish they fix this problem because it looks like is been going on and Is very uncomfortable take a shower with a few sprinkles from the shower head. I like the hotel a lot is in good location but a realy hope they fx the shower head.

The bathroom was in very bad shape , the carpet in the room needs upgrade A.S.A.P, The personnel was great, very helpful , breakfast buffet was very good 👍

Breakfast areas is good nice in clean employees friendly good service

Todo bien, volvería a quedarme aquí cuando tenga que hacer algo por acá. El staff es bueno y resolvió cualquier problema o duda que tuvimos.

This hotel is fine. Or plane was delayed arriving and we couldn't get to or original hotel so we had to stop here. It's fine. People were nice. Plenty of places to eat.

Ome room was good one was misty smellimg . Water in shower didnt get hot or have much water pressure

GOOD COSTUMER SERVICE