Hotel Monterrey

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Amazing location.. Staff was Amazing only down fall is it's very hot in the hall ways but rooms get nice and cold once ac is on all day non stop.

Unfortunately, our stay at this hotel was very poor. Our room was large and overlooked the clock tower, but that was where the positives ended. The room itself was tatty and grubby- the towels were stained and the curtains had holes. The bathroom was visibly unclean (stained bath with hairs and toothpaste splashes on the bathroom door). Whilst the view over the clock tower was great, the noise was unmanageable. Loud drumming/shouting/sirens were still incredibly loud at 1am. Even with ear plugs (we bought our own), our sleep was terrible. Whilst this was not the fault of the hotel, it's very much worth bearing in mind. We were very disappointed to have not been informed about the significant building works that are being carried out next door. The hammering/angle grinding went on most of the day, and it made using the pool area impossible. Having said that, the pool area was in very poor condition and nothing like the photos (broken beds/murky pool with cracked tiles) so we probably didn't miss much. Breakfast was served in the small downstairs area and consisted of sliced bread, some cold, greasy empenadas and cornflakes. No hot options or cheeses or even water. Because of all the issues, we cut our losses and checked out after 1 night. The receptionist was apologetic/acknowledged that similar complaints had been made by other guests. We were promised we would receive a refund for the unused nights we had paid for given the circumstances, but this did materialise.

Simply beautiful colonial hotel directly across the plaza from the main gate to the walled city

The location is great, very near to the walled city and very near of Getsemani neighbourhood. The rooms are nice and the staff very kind

Un hotel q es tradicion y comodo pero esta un poco descuidado

Good place to stay

Professional staff and warm atmosphere!

It’s an old hotel, and some staff could be friendlier but for the price this was a great deal. Room cleaners did an awesome job, rooftop is beautiful and very friendly staff there and at the restaurant. The building is very old and there is a slight whiff of mold and dampness. But hey, for the price it was fabulous, and hot water in the shower which is not a guarantee in some of the fanciest hotels in Cartagena. The bed very comfortable! And small, but smart tv, which was a nice touch. The location is unbelievable!

The staff was super friendly and respectful. I had a problem with my excursion, which the staff assisted me with. I still missed my excursion but that was my fault. The neighborhood was full of restaurants, bars, nightclubs and a friendly atmosphere. An unforgettable experience.

The room was out of date and generally below average (low water pressure, peeling paint, no ironing board). However, the staff was incredibly kind and attentive and the view was unbeatable.