JW Marriott Hotel Berlin

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very nice and quite location close to the mall

Som et par havde vi 4 overnatninger på hotellet. Meget hjælpsomt personale fint med ladestander i den underjordiske garage. Personalet ordnede det hele. Morgenmaden var fantastisk og igen et engageret personale. Der var desværre ingen gæster i lounge om aftenen. Der manglede en hyggelig udeservering. En tagterrasse ville være fint. Vores badeværelse havde desværre ingen termostat på bruseren og i håndvasken. Vandet var alt for varmt og det var svært at justere den rette temperatur. Området var dejlig stille, men der var stort set ingen restauranter i området. Generelt et fint ophold, vi vil gerne komme tilbage,

The whole family enjoyed our stay. The only unfortunate part is that the pool was under renovation

Staff were really friendly. It might have been my room/floor but it smelt like it was once allowed smoking.

I generally had a very pleasant experience, a great city, and a great hotel. Breakfast is amazing.

Nothing

Big problem was very small standing shower, Shower head was not stable, shower door kept opening and floor was getting flooded. Hot & Cold mixers were separate and hot was too hot to even touch after use, Hotel of this caliber must use single mixer for customers convenience. Dirty and soiled linen and towels were not replaced next day, had to complain for getting them replaced.

It was a pleasent stay for a couple of days stay in Berlin, within walking distance of many sights and public transportation. The hotel was beyond our expertations in terms of service, everbody was helpful and kind.

Excellent Customer Service!!!

I really enjoyed my stay at the JW Marriott Hotel Berlin. The hotel is beautiful, the rooms are spacious and comfortable, and the location made it easy to get around the city. After long days of sightseeing, it was nice to come back to a quiet, relaxing space. The staff was friendly and welcoming, and check-in and check-out were efficient. One area that could definitely use some improvement is housekeeping. While the room was generally clean, there were a few times when dirty drinking glasses and empty bottles were left behind instead of being cleared away during service, especially when I left a tip. It wasn't a major issue, but at a hotel of this caliber, I expected a little more attention to detail. Overall, I had a great experience and would still highly recommend the JW Marriott Hotel Berlin as the best place to stay when visiting Berlin.