Baymont by Wyndham Houston Brookhollow

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

great hotel for a good night sleep - bed was very comfy

Right off the highway with plenty of access to Fast Food and Restaurants.

They send you a link ahead of time to check in, you complete that, then once you get there they tell you that it didn’t matter & that you’ll have to do the whole process again on paper. They don’t tell you ahead of time about the $50 deposit, thankfully it’s refundable as long as you don’t smoke. My 2 biggest issues would fall under staff & amenities. Staff - we get there and complete the check in process again. We had selected a room on the 1st floor at the time of booking. We get there & he says the elevator is out & that they only have rooms on the 3rd floor. Obviously this is incredibly annoying & all we wanted was to get to our room. I asked, “Are you sure there’s only rooms on the 3rd floor?” He takes a couple minutes & wow what a surprise, there’s a room available on the 2nd floor. I was fine with that but figured what the heck & asked, “Well then are there any rooms on the 1st floor?” He takes another few minutes & what do you know, there’s magically multiple rooms available on the 1st floor! Just ridiculous! For amenities - As I said, the elevator was out. Not the end of the world. It was just ridiculous that they were telling people that their only rooms were on the 3rd floor. But online, specifically on Expedia, you can filter hotels that have breakfast included in your stay. We did so & we get there to see multiple signs & the employee telling us that the breakfast is currently not an option & hasn’t been for months. Why advertise that you still have it then?

Not secure. There was homeless outside in the parkway. And it was humid in the room

Elevator not working holes in the sheets breakfast area closed cold food

Easy parking, close to the shops

Property elevator did not work. Room was not that great. Bathroom door wont lock. Sheets were not clean. Breakfast was below average.

Yes

👍

The buffet breakfast was dried fried eggs and runny gravy. Just not the selection I expected. The water in my shower would not get hot because it was not working right. No working elevator. Staff was friendly though.