Azur

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was a horrible experience. I booked with them through Expedia, and when we arrived, they told us they had no availability. I was traveling with my 14 year old daughter, which made the situation even more stressful. They called three hotels, but none of them had available rooms. That was the only thing they did, and it was not a real solution. We were left to deal with the problem on our own. I do not recommend this place. Running a business requires responsibility and professionalism. If they cannot honor confirmed reservations, they should not be accepting bookings.

Very basic room. Very Small. Not in greatest conditions. Bathroom/shower tiny but at least it worked. No lift.

There are street markets, swish department stores, local shops and specialist shops all within walking distance of the hotel. Also, loads of places to eat, including a great bar/restaurant across the road

The staff were really welcoming and helpful. The hotel was clean and chic. There is an interesting range of shops nearby and the beautiful port is only a 10-minute walk away. The hotel is just a seven-minute walk from Marseille St Charles station.

This is a family owned hotel and they are very friendly. They have owned the hotel since 4 generations and it shows that the place has a lot of charm and soul. I definitely recommend.

Really unpleasant owner and staff

The room was very funky, small and bed was in a loft, felt like a old time ship. Rough neighborhood, but close to the port.

Property was clean, staff helpful, breakfasts excellent. WiFi on 2nd floor poire. Would stay there again.

Overpriced for what they offer. Especially given that the wifi didn't work. Don't trust the photos. Unless you pay for the extra-comfort rooms you will be disappointed... even though this is France and the rooms are typically small.

Typically not one to share on these, but just want to make sure that everyone gets a full picture before booking like we did. Firstly, was given rude service from the first night (will say we checked in later towards the night so I will give her that). But when asked to show us how to lock the door (door was broken and needed to be checked out) and turn on the air conditioning…she threw her hands up with frustration and asked if she really needed to follow us upstairs. Later on, we learned that our bathroom shower did not drain, the shower and bathroom was one giant floor area meaning there was nothing to stop the water from flowing across the whole bathroom. We stopped the faucet every 2 minutes to ensure that it wouldn’t overflow into the room, but yet it still did across most of the suite. When asked to receive more towels and to let her know our issues, we were told that we just need to use it less and we’re given a couple hand towels to clean up the mess. We were a little upset with the way we were treated…it seemed like we were more of an inconvenience than a welcomed guest. Will add that the difference was night in day with workers we encountered in the morning. If I was looking into this place, I would just make sure to double check the conditions and what you are booking in terms of rooms (our own fault on that one with not checking the images to what type of room we booked). And maybe try to avoid checking in towards the night time.