Les Ursulines

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good clean hotel, service was OK.

Four star hotel - seriously ??? (1) internet speed beneath all possible standards (2) shower in the bathtub with no mounting bracket (3) breakfast buffet absolutely minimal (4) staff unhelpful (or trained to be so : "sorry, we do not have herbal tea in the mornings" - meaning they have it in the house but refuse to get it for you) (5) room - for 92 euro - discount last minute offer, secret price etc - no electricity, no wifi, very small (6) and to top it all, broken glasses and chipped chinaware. I travel extensively, book at least 50 hotel nights per year, and do not mind simple&clean - but when I book a 4* hotel for a serious amount of money I expect MUCH better. This hotel should be removed from the hotels.com offer.

Sadly the hotel did not live up to its promise. We had good food and the staff were considerate. None of us (4 people, 2 rooms) slept well, the pillows were the cheapest, nastiest we've ever come across.

This is a fantastic town to stay in and the hotel is a fantastic site, under probably permanent renovation due to its immense size and historical character. It is NOT a 4 star hotel as listed on Expedia and Expedia should know better than to permit this. Breakfast supposedly open until 10am, but as we arrived at 9:20, it was badly depleted and staff made NO effort to replenish it. We would not have stayed to eat but unfortunately paid in advance to Expedia... bad move!

Probably the quietest night we ever spent in a hotel. Right in the heart of the charming town of Autun, a few steps from the roman cathedral, the best location we could dream of. Nice breakfast with home baked breads, plenty of nespresso coffees, tasty jams served by a friendly "garçon". The only weaknes was the Wi-Fi pretty slow in the room.

The hotel (in a former convent) is close to the cathedral and main museum. The bedroom was spacious and comfortable. The members of staff were helpful. Dinner was served on a terrace with a view of the hills to the west. There is a secure garage in the basement.

The hotel was comfortable but the decor is a bit tired. Room was small but it was clean and comfortable. We didn't eat in the hotel. Car parking was difficult.

On the les Ursulines own website it states it is a 3 star hotel, then again it is quoted as a 4 star here, also on the entrance of les ursulines there is a 4 star marking. So I am not sure what it is now. The room is very good size but the décor is basic and worn, however the lightings are a bit modern and good . The bathroom is big, has a bath tub, with plastic showerhead, but no shower curtain. So one has to be very careful not to flood the place. Bed and pillows are not comfortable, very small TV. one can hear everything on the corridor and adjacent rooms. it has a pleasant looking garden, and located next to the main attractions, Museum Rolin and the cathedral. It is the best hotel in town according to the hotel's own booklet.

We had a wonderful stay. We especially liked the hotel restaurant...had a lovely meal. The location was excellent.

Park and walk everywhere. Restaurant must be good, it was fully booked. Their recommendation to Le Petit Rotin was excellent.