Mercure Sao Paulo Bela Vista

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff were helpful and friendly. The room was good. The fitness facilities were excellent.

Hotel com ótima localização!

There is no auto-lock on the door. While I can lock it from the inside, I can’t lock it when I leave the room. The room’s security box also seems to be broken, as it took me more than 10 minutes to open it. The room is clean, and stuff is helpful.

I enjoyed my stay at this hotel. The staff was very nice and helpful. The hotel is quiet and safe, and the breakfast was delicious.

The second time I have been to this hotel. Unlike last time, the service this time was absolutely the worst. 1) Walls are thin and the hotel is noisy. Also, staff members (maybe cleaning) walk around the hallways since 7:30 in the morning with their walkie-talkies at max volume and speaking loudly. 2) Rooms were not very clean and had a severe issue with ants. Also, I requested the room to be cleaned in the morning (various times) only to come in the afternoon to find the room not cleaned. I couldn't rest in the room in the afternoon since they hadn't cleaned it, causing me to go outside and wait at a coffee shop for hours until it was ready. Usually, the room was only cleaned after 4 or 5 PM. 3) The worst came during check-out when the staff told me that they made a mistake and had forgotten to charge me for a day. I requested the receipt for the payment when I checked in to verify, only to be answered that they couldn't give me and that it would be sent to me later on via e-mail. Since I was in a hurry to go to the airport, I just paid the extra amount. I just arrived home and received both receipts only to find out that they charged me more than they should have.

Mercure SP Bela Vista was a great hotel for those on a budget. They have everything you need, and while there was no microwave in the room, I was able to heat up my food at the downstairs dining. I would compare this hotel to a Marriott Courtyard or Holiday Inn. The gym and sauna amenities were also a plus.

Friendly staff, and excellent service

Easy in and out!! Uber, Taxi or Subway!!

Great stay! Clean hotel, friendly staff, delicious breakfast, great location near by hospitals. I had no issues with wifi during my stay. Definitely recommend and will stay again.

Staff